Hearing Aid Specialist

Position summary: Responsible for performing exams, taking ear impressions, fitting, cleaning, adjusting, and ordering hearing aid products and supplies. Performs front desk duties, provides a high level of member service, and maintains our culture, core values, and ethics.

Job duties:

• Achieves benchmarks and goals, using methods/strategies that are consistent with the code of ethics
• Mentors employees enrolled in the hearing aid apprentice program (HAAP)
• Provides mentoring and hands-on training that aligns with the HAAP curriculum
• Provides prompt courteous member services and responds to any customer problems
• Properly trains customers in caring for their hearing devices, such as intrinsic cleaning and brushing
• Communicates with members via phone providing general information about the hearing aid department, general troubleshooting guidance, and schedules member appointments
• Performs administrative duties consisting of using the office management system to maintain member records and schedule appointments, maintains department inventory, orders supplies, answers phone calls and returns calls left via voicemail
• Assists members with scheduling appointments, answering questions about products and services, device evaluation and services as allowed by state law
• Checks in and stores all daily receivings, including assembling and/or charging member devices for delivery
• Performs hearing aid dispenser duties consisting of member consultations and exams
• Uses equipment within the department to conduct testing and ear impressions in a manner which is safe to the member and consistent with a passing score on the 'ear impression certification exam'
• Recommends hearing devices, places orders and refers for further care if needed
• Uses tooling and equipment to perform fittings, adjustments and cleanings on hearing aid devices
• Loads, operates cash registers, and performs money transactions with customers
• Follows safety and security procedures, follows PPE requirements, and maintains cleanliness of the department
• Travels, including some weekends, as business needs require, to assist other hearing aid departments
• Ensures proper procedures for cleaning and infection control are implemented
• Ensures proper cleanup and disposal of hazardous materials