Walgreens Jobs
This job data was last updated on June 29, 2025.
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Pharmacy Customer Service Associate
Walgreens
Whitehall, OH
Full Job Description
Title
This role will remain open until filled
Location
In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy Ensures compliance with state and local laws regarding regulated products (e cooked) and product placement as specified by policies/procedures (e Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration
Salary
Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors Salary Range
Job Description
g , greeting, eye contact, courtesy, etc ) and Walgreens service traits (e g ) Operations Recommends items for sale to customer and recommends trade up and/or companion items Registers customer purchases on assigned cash register, collects cash and distributes change as requested processes voids, returns, rain checks, refunds, and exchanges as needed Takes customer to OTC aisle when possible to assist in locating products Reviews and complies with the Walgreen Co Pharmacy Code of Conduct Strictly adheres to the Walgreen Co policy regarding Good Faith Dispensing during all applicable prescription dispensing activities g , alcoholic beverages and tobacco products) Completes resets and revisions as directed Assists with separation of food items (e g , raw foods from pre g , raw and frozen meats on bottom shelves) For consumable items, assists in stock rotation, using the first in, first out method and restock outs Has working knowledge of store systems and store equipment Assumes web pick Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance Completes special assignments and other tasks as assigned Training & Personal Development (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours Prefer the knowledge of store inventory control Prefer PTCB certification We will consider employment of qualified applicants with arrest and conviction records An Equal Opportunity Employer, including disability/veterans walgreens If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs walgreens $16 $18 / Hourly
Responsibilities
• Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
• Assists pharmacists in scheduling and maintaining work flow
• Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians
• Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager
• Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise
• Up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store)
• Maintains respectful relationships with coworkers
Requirements
• Models and delivers a distinctive and delightful customer experience
• Customer Experience
• Resolves customer issues and answers questions to ensure a positive customer experience
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e
• Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader
• Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments
• Basic Qualifications
• Must be fluent in reading, writing, and speaking English
• Preferred Qualifications
• Prefer six months of experience in a retail environment
• Prefer to have prior work experience with Walgreens
• Prefer good computer skills
Benefits
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service
• Engages customers and patients by greeting them and offering assistance with products and services
• , offering help proactively, identifying needs, servicing until satisfied, etc
• Provides customers with courteous, friendly, fast, and efficient service
• Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
• To review benefits, please click here jobs
• Com/benefits
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About
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs Complies with all company policies and procedures
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