Home Depot Jobs

Compliance Manager

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose: Ensures THD At Home Services compliance with state and local regulatory license requirements which includes holding and maintaining specific trade licenses, building and maintaining relationships with state and local officials and trade organizations, overseeing Field compliance activities (e.g. Service Provider compliance with licensing, permitting, professional standards, etc.), and performing Service Provider jobsite quality and compliance audits.

Key

Responsibilities

Responsible for the compliance of all jobs performed by THD Service Providers in their specific categories and geography; must fully act and bind THD in all matters in any manner connected with the building contractor business.

Responsible for ensuring Service Providers are complying with all state and local regulatory contractor requirements (licensure, permitting, inspection) and trade standards; oversee Field compliance activities, such as jobsite Quality Audits and jobsite supervision.

• Perform all duties necessary to attain and/or maintain specific trade licenses on behalf of THD, such as take state regulated exams and complete continuing education requirements.

Primary decision-maker regarding resolution of customer complaints related to THD Services installations, including authority to approve customer satisfaction mark-downs up to $1,000.

Meet with state and local officials and/or trade groups to discuss and/or resolve compliance issues.

Direct Manager/Direct Reports: Typically reports to Director National Services.

No associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).

Travel

Requirements

Typically requires overnight travel more than 50% of the time.

Physical Requirements

Most of the time is spent sitting or standing in the same location or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).

Working Conditions

Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Minimum Qualifications

Must be eighteen years of age or older.

Preferred Qualifications

Strong relationships with state and local regulatory agencies and/or trade organizations.

Intermediate skill in Microsoft Office Suite.

Education

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred

Education

No additional education.

Minimum Years of Work

Experience

6.

Preferred Years of Work

Experience

No additional years of experience.

Experience

None.

Preferred Leadership

Experience

None.

Certifications

Must hold HVAC or Mechanical Contractor license in Florida.

Competencies: Ability to pass any state/county/city regulated trade exams within a specified region.

Ability to effectively manage Service Provider performance to ensure full compliance with regulatory law and their Service Provider Agreement.

Effective interpersonal skills as evidenced by the ability to develop relationships and persuade others to resolve problems, change people's minds and directly produce customer satisfaction.

Ability to perform data analysis and derive meaningful conclusions.

Ability to develop and implement process improvements and resolve complex issues.