Kroger Customer Service Rep Salaries in the U.S. (2025 Data)

Create an outstanding customer experience through exceptional service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. Based in California, Ralph's merged with The Kroger Company in 1998. Today, we're proudly serving Ralphs customers in over 180 stores throughout the state. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. If you're caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Ralphs family! Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. We'll help you thrive, with access to: • Valuable associate discounts on purchases, including food, travel, technology and so much more. • Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways. For more information about benefits and eligibility, please visit our Benefits Page! • Customer Service skills • Effective communication skills • Associate will strive for at least five items in the bag while ensuring that contents or items are not damaged. • Courtesy Clerk/Grocery Bagger follows best practices for bagging items in various types of bags (reusable/plastic/paper). • Inform customers of grocery specials. • Return merchandise to store shelves. • Gather bascarts and return them to designated areas. • Clean spills, collect and pick up trash inside store and parking lot. • Clean all areas inside and outside of store. • Adhere to all food safety regulations and guidelines. • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store • Adhere to all local, state and federal laws, and company guidelines. • Ability to work cooperatively in high paced and sometimes stressful environment. • Ability to act with honesty and integrity regarding customer and business information. Establish and maintain a safe and clean environment that encourages our customers to return. • The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. • Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. • Courtesy Clerk/Grocery Bagger is responsible for bagging groceries at check out for customers • Associate will assist in removing customer's merchandise from bottom of bascart for checkout. • Perform basic shelf conditioning. • Handle and assemble seasonal merchandise. • Understand the store's layout, locate products, and conduct price checks for cashiers. • Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management. • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call 844-849-7136 or contact the location's management. Minimum Position Qualifications: • Retail Experience is preferred but not necessary Essential Job Functions: • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. • Ability to follow directions and seek assistance when necessary to resolve customer and business issues. • Must be able to perform the essential functions of this position with or without reasonable accommodation. Desired Previous Job Experience What you'll receive from us: • A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. • Flexible scheduling in full• and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. • Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program. • Courtesy Clerk/Grocery Bagger will offer to help customers with loading bags into their car. • Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.