Refund Analytics & Records SpecialistImagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you. Little Caesars is a company where our colleagues make an impact.

Your Mission

The Refund Analytics & Records Specialist is a highly accountable individual contributor role responsible for the creation, validation, analysis, and governance of refund and reimbursement data across U.S. and Canadian operations. This role functions as the system of record owner for refund reporting, ensuring financial accuracy, audit readiness, and data integrity across multiple platforms and stakeholders.

The position requires exceptional attention to detail, strong analytical judgment, and the ability to independently manage recurring, deadline driven workflows with minimal oversight. Success in this role depends on disciplined recordkeeping, proactive issue identification, and the ability to operate at a consistently high standard in a high-risk, high-volume environment.

How You'll Make an Impact:

Data Analysis, Audit & Record Ownership

Own the end-to-end lifecycle of refund and reimbursement data, serving as the authoritative source for accuracy and completeness

Edit, reconcile, and import refund reports across daily, weekly, and weekend reporting cycles

Create, maintain, and govern Excel based datasets used for reimbursement tracking, partner reporting, and franchise communications

Perform detailed audits of refund data to identify discrepancies, trends, and recurring root cause issues

Ensure all reimbursement records meet documentation, justification, and audit readiness standards at all times

Financial Reporting & Partner Deliverables

Produce and distribute weekly reimbursement reports covering prior reporting periods with zero-defect expectations

Validate refund calculations, categorizations, and reimbursement eligibility prior to submission

Participate in biweekly partner review meetings to explain data findings, address discrepancies, and support resolution efforts

Maintain consistent data standards across all externally shared reports and files

Canadian Refund & Franchise Reporting

Analyze and complete Canadian refund related tickets in accordance with established financial and operational controls

Maintain accurate, UpToDate records of Canadian refund activity within designated tracking systems

Prepare and distribute refund documentation to Canadian stores and franchise partners

Ensure full refund documentation is complete, accurate, and defensible prior to release

Execute controlled customer communications related to promotional codes when required

Operational & System Support

Serve as a subject matter expert for refund data, documentation standards, and reporting workflows

Support agents with ServiceNow, Customer Service, or Qualtrics tickets when data accuracy or process interpretation is required

Identify process gaps, inefficiencies, and risk areas through ongoing data review and analysis

Who You Are

High school education or equivalent

Two (2) years' experience working in a data analyst, auditor, or records management capacity

Advanced proficiency in Excel, including data validation, reconciliation, filtering, and analysis

Experience in working with Microsoft Suite systems

Preferred Knowledge, Skills and Abilities

• Experience with ServiceNow or similar enterprise ticketing systems

Background supporting financial, refund, reimbursement, or compliance related operations

Competencies:

Demonstrated ability to manage multiple recurring deadlines independently in a high-volume environment

Consistent delivery of accurate, audit ready data with strong personal accountability for data integrity

Strong analytical skills, including reviewing, validating, reconciling, and documenting structured datasets

Proactive identification of trends, errors, and systemic issues prior to escalation

Exceptional attention to detail with disciplined time management across daily and weekly deliverables

Ability to maintain documentation suitable for audit or executive review

Where You'll Work:

General office environment with little discomfort from noise, temperature and weather exposure.

Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Blue Line Distribution.

Blue Line Distribution is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.

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