Target Jobs

Service & Engagement Executive Team Leader

Advocates of guest experience who welcome, thank and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up.

At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Service & Engagement Executive Team Leader can provide you with the:

Knowledge of guest service fundamentals and experience building and managing a guest first team culture across the store

Skills in guest engagement; problem solving and resolution

• Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
• Experience setting and planning department monthly/quarterly workload to support business priorities and managing a team to deliver service and sales goals
• Experience managing a team of hourly team members, leaders and creating Service and Engagement business strategies and goals

Skills in recruiting, selecting and talent management of hourly team members and leaders

As a Service & Engagement Executive Team Leader, no two days are ever the same, but a typical day will most likely include the following

responsibilities: Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery

Anticipate staffing needs, talent plan and recruit both long and short term

Engage in consistent and meaningful development conversations throughout the critical touch points within Service and Engagement Team leader career path

Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture

Establish a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors

Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest

Own schedules that follow the scheduling allocation and guidelines to support peak traffic times, key holiday events and weekends

Ensure Team Leader schedules support a frictionless experience during guest peak traffic times for all shopping preferences: checklanes, self-checkout (SCO), Order Pick-up (OPU), drive up (DU).

Expect and enable your team to stay up-to-date on upcoming major promotions, brand launches and events

Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience; and use guest feedback to coach/recognize teams.

Demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment

As a key carrier, follow all safe and secure training and processes

All other duties based on business needs

We might be a great match if:

Providing service to our guests that makes them say I LOVE TARGET! excites you. That's why we love working at Target

You enjoy interacting with people all day and making things easy for others. Interacting with guests, solving concerns and making the guests day better is core of what we do

You aren't looking for Monday thru Friday job where you are at a computer all day We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded

The good news is that we have some amazing training that will help teach you everything you need to know to be a Service & Engagement Executive Team Leader. But, there are a few skills you should have from the get-go:

4 year degree or equivalent experience

Strong interpersonal and communication skills

Relate well with and interact with all levels of the organization

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:

Access all areas of the building to respond to guest or team member issues

Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds

Accurately handle cash register operations and cash transactions

Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary

Target will consider for employment qualified applicants with criminal histories in a manner consistent with the San Francisco and City of Los Angeles Fair Chance Ordinances.

Benefits Eligibility

Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_D

Americans with Disabilities Act (ADA)

In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.