Service And Engagement Team LeaderThe starting pay range for this position per hour is $22.$50 - $24.50. The full pay range for this position per hour is $22.$50 - $38.25

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation.

All about Target

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.

All about service and engagement

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.

As a Service and Engagement Team Leader, no two days are ever the same, but a typical day will most likely include the following

responsibilities: Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.

Ensures every team member understands, is trained, and consistently delivers on Target's guest experience commitments and consistent operations.

Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.

Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.

Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.

What we are looking for

This may be the right job for you if:

You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.

You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.

You are open to working a variable work schedule with varying hours, days or shifts (including nights, weekends, holidays, closing shifts and other peak shopping times).

But there are a few skills you should have from the get-go:

High school diploma or equivalent

Must be at least 18 years of age or older

Previous retail experience preferred, but not required

Lead and hold others accountable

Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed

Work independently and as part of a team

Manage workload and prioritize tasks independently and with a team

Welcoming and helpful attitude toward all guests and other team members

Effective communication skills

Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:

Access all areas of the building to respond to guest or team member issues

• Interpret instructions, reports and information

Accurately handle cash register operations, cash transactions and oversee cash office processes as needed

Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others

Climb up and down ladders as needed

Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary

Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. as needed

Ability to remain mobile for the duration of a scheduled shift (shift length may vary).