Primary Duties

• Models and shares customer service best practices with all team members to deliver a distinctive and joyful patient experience.
• Responds to patient inquiries and complaints in a timely manner.
• Connects with patients by responding to special needs and proactively offering services.
• Collaborates with providers to determine appropriateness of therapy.
• Educates patients on effective medication administration and expectations.
• Enrolls and follows patients through clinical management programs.
• Oversees the enrollment of patients with assistance programs.
• Ensures compliance of team members regarding documentation of patient management.
• Abides by all compliance policies.
• Works with the Pharmacy Manager toward the success of the pharmacy operation.
• Directs the operation of the store.
• Improves prescription numbers, pharmacy sales, profit, and image.
• Provides direction to ensure pharmacy department procedures comply with regulations.
• Controls the store's safe and 'bank.'
• Assures proper operation and maintenance of pharmacy department systems and equipment.
• Manages and attains inventory budgets.
• Schedules employees for adequate coverage.
• Implements store organization through proper hiring and placement.
• Prepares, submits, and files various reports and records.
• Responsible for developing the business plan to grow the business at the site.
• Maintains and improves performance of department through employee morale and motivation.
• Ensures proper licensure of all pharmacy department personnel.
• Enforces all Company policies and procedures.