(USA) Area Coach, Pharmacy Operations - Health and Wellness Non-Store Operations

The annual salary range for this position is $64,000.00 - $96,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include:

• Regional Pay Zone (RPZ) (based on location)
• Complex Structure (based on external factors that create challenges)

Position Summary...

Financial Acumen
Possesses knowledge of relevant financial and business management terminology metrics and key performance indicators drivers of shareholder value industry-specific trends and best practices in finance financial challenges due to environmental industry and economic factors and impacts on strategy organizational plans and stakeholders. To be able to carry out the following responsibilities:

• Understands the drivers of the financial metrics that impact the business and impacts of drivers on business results.
• Performs analyses based on independent reasoning to draw appropriate conclusions.
• Analyzes business and financial data and supports the implementation and tracking of business plans that enable the attainment of financial goals.
• Communicates the results of analyses to audiences.
• Understands the impact of factors and trends that may affect financial performance.

Influential Communication
Possesses knowledge of verbal/nonverbal behaviors application and allocation of business communication styles/techniques in ambiguous and challenging situations situational awareness communication channels/mediums interpersonal skills and universal relationship building. To be able to carry out the following responsibilities:

• Organizes thoughts and communicate credibly and concisely in an interdivisional/interdepartmental setup.
• Presents to and influences team members customers and clients conveying complex information clearly and accurately and addressing ambiguity in a constructive manner.
• Independently assembles and prepares reports/materials/storylines that have a structure and logical flow and are based on relevant fact-based information.
• Influences team members and leaders to take action based on sound recommendations.
• Seeks and provide constructive feedback anticipates needs/questions and responds appropriately.

Safety
Possesses knowledge of safety culture requirements hazard identification and control systems worker participation in safety requirements safety education and training. To be able to carry out the following responsibilities:

• Inspects manufacturing/warehouse working environments for potential safety violations within an assigned area.
• Determines appropriate actions to take when safety violations are encountered.
• Utilizes personal protective equipment as required or recommended for staff.
• Conducts audits and maintains tracking logs on safety equipment.
• Responds to first aid and accident situations according to standard procedures.

Project Management
Possesses knowledge of problem solving/decision making. To be able to:

• Develop prioritize and coordinate work plans review project schedules cost expenditures milestones communications and documentations.
• Follow project management methodologies by tracking and monitoring work holding project teams accountable to timelines ensuring adherence to milestones etc.
• Identify potential risks of projects and develop strategies to mitigate those risks prioritizing and ensuring resolution of critical issues.
• Create communication plans which determines communication level frequency detail and distribution of status updates and minimizes the impact of changes.

Data Gathering and Analysis
Possesses knowledge of data collection processes and standards data analysis techniques data reporting tools. To be able to carry out the following responsibilities:

• Employs basic data collection and analysis methods and procedures.
• Examines analytical results to ensure the quality and accuracy of data collection and analysis.
• Contributes to the collection and analysis of data for certain Health Wellness operations.
• Follows proper data collection and analysis methodologies and processes.
• Informs leadership of any difficulties that arise throughout the data collection process.

Operations
Possesses knowledge of Health Wellness policies and procedures common operational issues and solutions resource prioritization methods. To be able to carry out the following responsibilities:

• Supervises resource management.
• Plans the delivery and improvement of services programs and personnel.
• Provides technical consultation guidance and oversight for Health Wellness operations.
• Directs establishes and plans the overall policies and goals for various Health Wellness services.
• Coordinates and evaluates the quality of operations delivered throughout the organization.

Customer Service Management
Possesses knowledge of customer service standards customer issue resolution processes service request processes. To be able to carry out the following responsibilities:

• Analyzes problem trends and takes steps to avoid recurring problems.
• Facilitates the resolution of customer problems issues or concerns.
• Ensures the identification of customer needs and priorities.
• Monitors and reports on the delivery of promised deliverables.
• Manages expectations of third-party techs and vendor help desk techs who provides direct customer service.

Operational Excellence
Possesses knowledge of organizational processes root cause analysis techniques department workflows standard operating procedures and One Best Way processes. To be able to carry out the responsibilities:

• Assesses situations based on awareness of the goals and operating issues of assigned department.
• Seeks guidance when assigned goals conflict with departmental goals or overall strategies.
• Understands the importance of and implementation of One Best Way processes and standard operating procedures.
• Follows regulatory processes and procedures for assigned department.
• Seeks and analyzes situations or conditions with potential regulatory implications.
• Identifies and reports safety hazards and anomalies during operations processes.

Medical Prescription Administration
Possesses knowledge of prescription knowledge data sources and resources prescription administration assessment standards potential drug therapy issues. To be able to carry out the following responsibilities:

• Participates in basic prescription verification practices for example prescriber identity verification.
• Troubleshoots actual and potential drug therapy-related issues.
• Adapts existing prescription administration processes according to organizational policies.
• Complies with organizational prescription administration assessment standards.

Respect the Individual: Embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform helps to attract the best talent.
Respect the Individual: Works as a team builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence.
Respect the Individual: Strengthens the team by helping developing and mentoring others recognizes others contributions and accomplishments.
Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmart's goal of becoming a regenerative company by making a positive impact for associates customers members and the world around us.
Act with Integrity: Acts in a selfless manner and is consistently humble self-aware honest fair and transparent.
Serve our Customers and Members: Delivers results while putting the customer first.
Serve our Customers and Members: Makes decisions based on reliable information balances short and long-term priorities and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders.
Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks and demonstrates courage and resilience.
Strive for Excellence: Drives continuous improvements is open to and uses new technologies and skills and supports others through change.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications.

• Option 1: 1 year's experience as a Walmart supervisor.
• Option 2: 2 years' external leadership experience leading a team of five or more supervisors and/or employees.
• As permitted by applicable law provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate.
• To complete a Board-approved program or Pharmacy Technician University program.
• Must become a registered pharmacy technician in state of practice within one year of job entry.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.

• Leadership experience that includes performance management responsibilities.
• Bachelors: Business Administration.

Primary Location...

9600 PARKSOUTH COURT, PARKSOUTH E SUITE 100 ORLANDO, FL 32837-0000, United States of America. Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.