Backroom Associate - Sam's Club

Provides customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, and promoting products and services while maintaining a safe shopping environment.

Provides direction and guidance to associates on customer service approaches and techniques to ensure customer complaints and issues are resolved within company guidelines.

Maintains area of responsibility in accordance with company policies and procedures by ensuring claims and returns are properly handled, area is zoned, merchandise/supplies are arranged and organized, shrink and damages are identified, and a safe work environment is maintained.

Assists management with the supervision of associates in multiple departments by assigning duties, developing and communicating goals, teaching and ensuring compliance with company policies and procedures, supporting the Open Door Policy, and conducting daily meetings.

Participates in the hiring, recruiting, training, coaching, and evaluation of associates in assigned area.

Works with associates to ensure proper execution of customer inventory flow process, backroom standards are maintained, freight is processed correctly, and the backroom is ready for incoming freight.

Ensures claims associates are processing claims according to company policies.

Respect the Individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.

Respect the Individual: Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.

Respect the Individual: Strengthens the team by helping, developing, and mentoring others; recognizes others' contributions and accomplishments.

Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance; models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.

Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.

Serve our Customers and Members: Delivers results while putting the customer first.

Serve our Customers and Members: Makes decisions based on reliable information; balances short and long-term priorities; considers how own work impacts the team's ability to deliver on our purpose for all stakeholders.

Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; demonstrates courage and resilience.

Strive for Excellence: Drives continuous improvements; is open to and uses new technologies and skills; supports others through change.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include vacation and sick leave according to applicable law, parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, Sam's Club Membership, Military Leave Pay, adoption and surrogacy expense reimbursement, fertility benefits, and more.

Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.

The hourly wage range for this position is $17.00 to $24.00*

*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Minimum Qualifications:
Will meet all store requirements to handle and/or sell firearms, such as completion of a firearms-specific Criminal Background Check (CBC), Firearms Authorization Training, and state-specific requirements within time frames permitted. Will successfully complete all job-required trainings and assessments.

Preferred Qualifications:
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location:
Western Plz Carr. 2 Km, 180 Mayaguez, PR 00680-0000, United States of America.

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.