Transportation Specialist
Company: Wayfair LLC
Location: Houston, TX

Base Pay: $19.00 per hour

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer's needs, the Wayfair Distribution team plays a key role in improving customer satisfaction and driving repeat business. We've been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based warehouses. We are looking for talented hard-working individuals to join our growing team - your professional home awaits you at Wayfair!

Responsibilities:

• Use Wayfair inventory systems and tools to ensure "perfect" orders run smoothly from receipt at the terminal to dispatching for delivery.
• Identify exceptions such as damage, short shipments, mis shipments, overweight/oversized cartons, etc., and reconcile these issues, engaging Customer Service and other partner teams as needed.
• Inventory freight returning after a missed or refused delivery, escalating reports of missing freight to terminal leadership.
• Set up schedules for outgoing freight (returns, liquidation, donation, disposal) and maintain relationships with reverse logistics carriers.
• Print any necessary paperwork for delivery teams, correcting any errors.
• Write and distribute an "end of shift" report to all terminal staff and any necessary partner teams.
• Provide feedback on processes and tools.
• Support Customer Service and other partner teams in efforts to maintain high customer satisfaction.

What You'll Need:

• 2+ years of relevant experience in a similar role.
• Ability to lift 75+ lbs to assist the warehouse team as needed.
• Strong written and verbal communication skills with a strong customer-centric approach.
• Ability to multitask and navigate through various systems and tools.
• Well organized and detail oriented.
• Comfort with Microsoft Office and learning new technologies.
• Proactive in identifying opportunities for improvement and driving solutions.
• Experienced in Logistics or Transportation.
• BA/BS preferred.

Shift:
Sunday - Thursday 6:00am - 2:30pm

Benefits (Start Day 1!):

• $1.50 per hour shift premium for hours worked between 6:00pm - 6:00am.
• Referral bonuses.
• Overtime hours & pay.
• 401(k) with company match.
• Wayfair company discount.
• Benefits start day one.
• Growth opportunities (Conversions, Promotions, and more!).