Senior Associate, Network Operations (WMS Implementation)
Wayfair
Cranbury Township, New Jersey
Posted 1 weeks ago
Willingness and ability to travel 50-75% to Fulfillment Centers for design validation, testing, rollout, and stabilization support, with periods of time closer to 100% to support launch and hypercare post launch.
Qualifications
Education
Bachelor's degree in Supply Chain, Operations, Engineering, Business, Analytics, or a related field preferred (or equivalent practical experience).
Responsibilities
Primary Duties
- Deliver WMS implementations at Fulfillment Centers
- Support end-to-end implementation of Manhattan WMS at existing and new Fulfillment Centers, including design support, configuration, testing, training, rollout, and post-go-live stabilization.
- Execute configuration and validation for core warehouse flows (receiving, putaway, replenishment, picking, packing, shipping, inventory control, returns) under the guidance of the Manager, Network Operations and Product/Tech partners.
- Translate business requirements into WMS configuration
- Translate operational requirements into detailed configuration inputs (e.g., location logic, putaway/picking strategies, wave rules, work queue design).
- Run and document test scripts, log defects, and partner with Technology and site Operations to iterate until workflows are production-ready.
- Enable site readiness and on-the-floor execution
- Map current-state processes with site leaders and process engineers; help define future-state workflows enabled by Manhattan WMS.
- Provide on-the-floor support during cutovers, ramp, and stabilization, troubleshooting issues in real time (e.g., inventory discrepancies, RF flows, tasking logic, exception handling).
- Create and maintain SOPs, job aids, and quick reference guides that make new workflows intuitive for supervisors and frontline associates.
- Manage implementation tools and communication
- Maintain implementation trackers, runbooks, and post-go-live issue logs; ensure owners and due dates are clear and progress is visible.
- Communicate status, risks, and dependencies to Network Operations, Site Operations, and Technology partners in a clear, structured way.
- Measure performance and drive continuous improvement
- Monitor key performance indicators during and after rollout (e.g., inventory accuracy, dock-to-stock, UPH, order cycle time) to identify risks and opportunities.
- Analyze WMS and adjacent system data to identify root causes of issues and recommend pragmatic, scalable fixes.
- Capture lessons learned from each site and contribute to reusable playbooks and tools for future implementations.
Experience Requirements
Required
2+ years of professional experience in supply chain, fulfillment, logistics, or operations; experience in a high-volume warehouse or distribution environment strongly preferred.
2 years of experience
Required Skills
Soft Skills
Strong analytical skills and comfort working with data to diagnose problems, measure impact, and communicate insights.High attention to detail and proven ability to manage multiple, competing priorities in a fast-paced, changing environment.Excellent written and verbal communication skills; able to translate complex operational and technical topics into clear, concise updates for diverse stakeholders.
Full Job Description
Senior Associate, Network Operations (WMS Implementation)
Salary Range: $83,500 - $92,000 per year
We are looking for a Senior Associate, Network Operations (WMS Implementation) to join the WMS Implementation team and help scale our world-class Manhattan WMS solution across Wayfair's Fulfillment network. This role is highly executional and 'on the floor' focused; you will translate network and product designs into configuration, testing, and day-to-day operational workflows that enable a smooth transition from legacy tools to Manhattan WMS. Successful candidates are analytical and action-oriented, comfortable splitting time between data work and time on site, and eager to work cross-functionally with Operations and Technology to land new capabilities that improve inventory accuracy, service, and productivity.
What You'll Do
What You'll Need
2+ years of professional experience in supply chain, fulfillment, logistics, or operations; experience in a high-volume warehouse or distribution environment strongly preferred. Bachelor's degree in Supply Chain, Operations, Engineering, Business, Analytics, or a related field preferred (or equivalent practical experience). Exposure to WMS platforms (Manhattan, Blue Yonder, HighJump, or similar); hands-on Manhattan WMS experience is a plus but not required. Demonstrated ability to work cross-functionally with Analytics, Network Operations, Fulfillment Operations, and Technology to define and roll out new capabilities. Strong analytical skills and comfort working with data to diagnose problems, measure impact, and communicate insights. High attention to detail and proven ability to manage multiple, competing priorities in a fast-paced, changing environment. Excellent written and verbal communication skills; able to translate complex operational and technical topics into clear, concise updates for diverse stakeholders. Willingness and ability to travel 50-75% to Fulfillment Centers for design validation, testing, rollout, and stabilization support, with periods of time closer to 100% to support launch and hypercare post launch.
Salary Range: $83,500 - $92,000 per year
We are looking for a Senior Associate, Network Operations (WMS Implementation) to join the WMS Implementation team and help scale our world-class Manhattan WMS solution across Wayfair's Fulfillment network. This role is highly executional and 'on the floor' focused; you will translate network and product designs into configuration, testing, and day-to-day operational workflows that enable a smooth transition from legacy tools to Manhattan WMS. Successful candidates are analytical and action-oriented, comfortable splitting time between data work and time on site, and eager to work cross-functionally with Operations and Technology to land new capabilities that improve inventory accuracy, service, and productivity.
What You'll Do
- Deliver WMS implementations at Fulfillment Centers
- Support end-to-end implementation of Manhattan WMS at existing and new Fulfillment Centers, including design support, configuration, testing, training, rollout, and post-go-live stabilization.
- Execute configuration and validation for core warehouse flows (receiving, putaway, replenishment, picking, packing, shipping, inventory control, returns) under the guidance of the Manager, Network Operations and Product/Tech partners.
- Translate business requirements into WMS configuration
- Translate operational requirements into detailed configuration inputs (e.g., location logic, putaway/picking strategies, wave rules, work queue design).
- Run and document test scripts, log defects, and partner with Technology and site Operations to iterate until workflows are production-ready.
- Enable site readiness and on-the-floor execution
- Map current-state processes with site leaders and process engineers; help define future-state workflows enabled by Manhattan WMS.
- Provide on-the-floor support during cutovers, ramp, and stabilization, troubleshooting issues in real time (e.g., inventory discrepancies, RF flows, tasking logic, exception handling).
- Create and maintain SOPs, job aids, and quick reference guides that make new workflows intuitive for supervisors and frontline associates.
- Manage implementation tools and communication
- Maintain implementation trackers, runbooks, and post-go-live issue logs; ensure owners and due dates are clear and progress is visible.
- Communicate status, risks, and dependencies to Network Operations, Site Operations, and Technology partners in a clear, structured way.
- Measure performance and drive continuous improvement
- Monitor key performance indicators during and after rollout (e.g., inventory accuracy, dock-to-stock, UPH, order cycle time) to identify risks and opportunities.
- Analyze WMS and adjacent system data to identify root causes of issues and recommend pragmatic, scalable fixes.
- Capture lessons learned from each site and contribute to reusable playbooks and tools for future implementations.
What You'll Need
2+ years of professional experience in supply chain, fulfillment, logistics, or operations; experience in a high-volume warehouse or distribution environment strongly preferred. Bachelor's degree in Supply Chain, Operations, Engineering, Business, Analytics, or a related field preferred (or equivalent practical experience). Exposure to WMS platforms (Manhattan, Blue Yonder, HighJump, or similar); hands-on Manhattan WMS experience is a plus but not required. Demonstrated ability to work cross-functionally with Analytics, Network Operations, Fulfillment Operations, and Technology to define and roll out new capabilities. Strong analytical skills and comfort working with data to diagnose problems, measure impact, and communicate insights. High attention to detail and proven ability to manage multiple, competing priorities in a fast-paced, changing environment. Excellent written and verbal communication skills; able to translate complex operational and technical topics into clear, concise updates for diverse stakeholders. Willingness and ability to travel 50-75% to Fulfillment Centers for design validation, testing, rollout, and stabilization support, with periods of time closer to 100% to support launch and hypercare post launch.
How to Apply
Wayfair
About
Launched in 2002, Wayfair is an e-commerce leader specializing in home goods and furniture. Careers include logistics, customer service, and tech roles. Fun fact: Wayfair started as a collection of ov...
$497
/ hour
Wayfair pays $497 for Operations Manager in Cranbury Township, New Jersey, with most salaries ranging from $470 to $531. Pay can vary based on role, experience, and local cost of living.
Median
$497
Low
$470
High
$531
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