Admin 2 (Senior Warehouse Administrator)

Location

Jacksonville, FL |

Department: Warehouse Operations |

Job Type

Full-time |

Pay

$22.00

About the Role

Your ImpactThe Admin 2 role is a critical and multifaceted administrative position responsible for coordinating complex warehouse logistics, managing data integrity, and providing essential support to both Operations and Talent Management (HR) teams.

You will be key in maintaining efficient operational flow, managing transport documentation, resolving systemic issues, and actively supporting the employee experience, ensuring compliance and accurate reporting across all departments.

What You'll Do (Core Responsibilities)This role combines advanced administrative duties across three core areas:

I. Logistics Coordination & Yard Management

Gate in and out all incoming (truckload, LTL, shuttle) and outgoing shipments, including all returns shipments.

Physically check in and out all trailers entering/exiting the yard, logging trailer status and details (e.g., trailer number, seal number).

Plan and communicate trailer movements within the yard to switchers, dock managers, and transportation planners.

Complete daily yard checks and reconcile them with yard inventory records.

Schedule appointments for all incoming and outgoing shipments.

Arrive and/or dispatch loads into warehouse, transportation, and yard management systems.

Close out trailers in a timely manner to meet cut times (MUB).

II. Data Integrity, Auditing & Issue Resolution

Perform extensive data entry into various business systems, complete tickets, and conduct audits.

Gather data to compile productivity and operational reports for warehouse management, auditing them for content and accuracy.

Run regular reports, such as aging reports and unavailable inventory reports.

Manage vendor contacts, including verifying ETAs and appointments, and resolving any communication errors.

Escalate issues to appropriate internal communication channels (e.g., Slack) and keep the Inbound team updated on any time discrepancies.

Answer tickets for inbound and outbound operations, and initiate tickets for units staged in exception areas.

III. HR & General Administrative Support

Maintain a close working relationship with Talent Management (HR), providing support as directed.

Assist with timekeeping activities, including entering/adjusting data and schedules, creating and auditing reports, and managing points systems.

Assist with new hire onboarding activities, including creating packets, performing data entry, and supporting new hire orientation.

Manage safety logs and reports, and actively participate on the safety committee.

Assist with planning and executing employee engagement and wellness activities.

Provide general office support, including filing, creating purchase orders (POs), ordering supplies, and managing mail.

What You'll Need (Minimum Requirements)Technology & Data

Skills

Excellent MS Office skills, particularly Outlook and Excel (including logic, data functions, pivot tables, macros, and VBA).

• Ability to learn new systems quickly.

Previous experience with ticketing systems is preferred.

Communication & Reasoning:

Excellent communication skills and the ability to communicate clearly in English (verbal and written).

Ability to read, analyze, and interpret complex documents in English.

Demonstrated ability to multitask, prioritize tasks frequently, and provide a high level of detail.

Experience (Preferred)

High School diploma or equivalent.

Previous experience within a warehouse, logistics, distribution, or related environment.

Previous involvement with event planning is a plus.

Work Environment

Ability to work in both an office and a warehouse environment.

Occasional flexibility is required during peak seasons (early mornings, evenings, or weekends) to support engagement across all shifts.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations.

If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.

About Wayfair Inc.

Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career.

If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair and world for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice.

If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.