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Wayfair hiring Operations Analyst, Boston, Massachusetts

Operations Analyst

Wayfair

Boston, Massachusetts
Posted today

Wayfair Analyst Position

Salary Range

$80,000 - $90,500 per year

Location

Boston, MA

Additional Details:

This is a Boston based opportunity with a 4 day in office expectation (Monday

• Thursday) with 1 day remote (Friday).

At this time, Wayfair will not sponsor applicants for employment authorization for this position for the following work visas: STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, or TN

Who We Are

Wayfair is continuing to expand our commitment to hiring and supporting talent early in their careers, focusing on filling opportunities with experienced graduates who have up to 3 years of experience.

Wayfair's Operations organization is revolutionizing the customer experience through the development of a proprietary logistics network and optimization platform that manages inventory from overseas factories to customer's front door. This team works directly with suppliers, vendors, and customers to provide new levels of efficiency and performance. They also interact internally with Product, Engineering, and Business Intelligence teams to generate the core analytical insights that enable Wayfair to tackle transportation, warehousing, and delivery challenges. As an Analyst, you'll develop and execute strategies that generate competitive advantage for Wayfair, and the results of your findings will improve the day-to-day efficiency of a complex and sophisticated global supply chain.

We are looking for analytical, action-oriented, and collaborative individuals that can translate business problems to actionable insights and data driven solutions to influence operational results. Successful individuals in this role excel at both qualitative and quantitative analysis while also being eager to communicate upward and outward to tell a concise story.

What You'll Do

Manage processes and drive engagement with key cross-functional partners

Leverage analytical methods and visualization to translate data sets into actionable insights to drive business decisions and outcomes

Conduct ad hoc analyses and build reporting in Google Sheets

Communicate regularly with cross functional partners to understand the health of Wayfair's supply chain network and determine ways to break down problems into action-oriented solutions

Develop and drive adherence to sustainable long-term performance management frameworks to improve performance across multiple process paths in our supply chain

Monitor key performance indicators and assess how we're making progress against our core metrics and OKRs

Work cross-functionally with a variety of teams including Warehousing, Transportation, Technology, and Supplier facing teams.

Willingness to travel 2550% of the time for business needs.

Possible Team Placements Include: Network Planning and Orchestration: The Network Planning and Orchestration team is a part of Network Management (NM), sits at the heart of Wayfair's supply chain. They play a key role in planning, coordinating, and managing performance across Warehouses, Transportation, and Technology to ensure SLAs are met and customer orders flow smoothly. NM sets SLAs for the network to optimize Speed, Cost and Capacity, performance manages teams against these and stands up process improvement projects to optimize the network around these SLAs.

Global Supply Chain: Wayfair's Global Supply Chain (GSC) team is a network of interconnected global departments that support the journey of a product once an order is placed. This includes teams that manage all aspects of the Transportation & Delivery function, teams that support the frontline operations, and teams that manage and monetize Returns & Incidents. The objective of the GSC team is to get orders to customers' homes quickly, reliably, and conveniently, while enhancing the customer experience by preventing and reducing product defects. As a part of the GSC team, you will have an important role in accomplishing our mission: delivering cost-efficient perfect orders at scale.

Global Service: The global service teams are responsible for setting the standards on how we deliver an excellent experience to our customers. We identify customer channel disconnects, drive improvements for a smooth and frictionless customer experience, recommend technology solutions, and train our frontline agents.

What You'll Need Basic Qualifications

1-3 years of transferable experience in a corporate environment, including internship and co-op experience.

  • Experience with Microsoft Excel or Google Sheets, SQL or GBQ, and data visualization tools such as Google Data Studio (Looker, Tableau, or PowerBI)

Authorization to work in the United States without visa sponsorship by Wayfair now or in the future.

Preferred Qualifications
  • Bachelor's degree in a quantitative field
  • Familiarity with any programming language (R, Python) is a plus, including motivation to learn and develop the skill-set

  • Exceptional analytical and quantitative
  • skills: excited about working with and synthesizing big data into actionable insights; comfortable using data software to conduct analyses and synthesize findings

  • Strong consultative
  • skills: ability to work effectively and persuasively with a highly cross- functional group of business partners

    High attention to detail, zero-defect analysis and proven ability to manage multiple, competing priorities simultaneously

  • Strong business acumen: ability to understand how various parts of the business interact; can identify and approach problems from a customer or supplier perspective
  • An entrepreneurial spirit and mindset; you must be adaptable and comfortable with change

    Why You'll Love Wayfair:

    Full health benefits available (Medical, Dental, Vision, HSA/FSA) on day one for eligible employees.

    No-cost access to 2nd.MD, a virtual expert medical consultation and navigation service.

    Global Traveler Health Insurance through GeoBlue.

    24/7 access to mental, financial, physical and emotional wellbeing support, plus an enhanced offering of therapy and coaching.

    Automatic enrollment into Basic Life and Accidental Death & Disability Insurance.

    401(k) matching with immediate vesting.

    Paid Parental Leave, Surrogacy & Adoption Reimbursement and Caregiver Services.

    Tuition Reimbursement.

    Wayfair Employee Discount.

    Gym/Fitness Discounts (including Peloton, Wellhub and varying regional memberships).

    Exclusive access to thousands of perks & discounts through BenefitHub.

    Yearly match up to $500 for personal donations made by employees to registered 501(c)(3) nonprofits.

    Purpose & Inclusion at Wayfair:At Wayfair, we pride ourselves on fostering an environment where every individual experiences a fair and equitable employee journey.

    We are committed to developing targeted resources that raise awareness around inclusion and eliminate barriers, ensuring Wayfair provides a fair and inclusive workplace experience for everyone.

    Social Impact & Responsibility:At Wayfair, we focus on helping people on their journey to home - specifically those who have lost their way from home. We do this by leveraging our best assets, such as collaborating with leading nonprofit organizations, coordinating in-kind product donations, empowering our employees to get involved through paid volunteer time off programs, and encouraging our customers to donate. This multi-faceted approach allows us to support communities in need in authentic ways that align with Wayfair's broader mission of helping everyone, anywhere create their sense of home.

    Wayfair's In-Office Policy:All Boston-based corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday, Tuesday, Wednesday, and Thursday, and work remotely the other 1 day of the week.

    Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. Any employer who violates this law shall be subject to criminal penalties and civil liability.

    Assistance for Individuals with DisabilitiesWayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations.

    If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

    Estimated Salary

    $57
    / hour

    Wayfair pays $57 for Management Consultant in Boston, Massachusetts, with most salaries ranging from $41 to $86. Pay can vary based on role, experience, and local cost of living.

    Median
    $57
    Low
    $41
    High
    $86

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    Figures represent approximate ranges and may vary based on experience, location, and other factors. For the most accurate information, please consult the employer directly. Contact us to suggest updates to this information.