Assistant Site Manager (ASM) of Asset Protection

As an Assistant Site Manager (ASM) of Asset Protection, you'll play a pivotal role in safeguarding Wayfair's people, property, and reputation. Reporting to the Asset Protection Site Manager, you'll lead efforts to reduce shrink, uphold safety standards, and foster a secure, customer-friendly environment. This role blends strategic oversight with hands-on execution requiring analytical skills, team leadership, and cross-functional partnership. Whether you're responding to incidents, coaching associates, or leveraging data to uncover trends, you'll be central to maintaining trust, safety, and operational excellence throughout the store. The ideal candidate is confident under pressure, thrives in fast-paced environments, and takes pride in building strong teams rooted in accountability and high performance.

Lead Asset Protection Strategies: Create and implement initiatives to minimize shrink, reduce risk, and support compliance through proactive programs and policies.
Conduct Investigations: Oversee investigations involving theft, fraud, safety incidents, and violations. Document findings and support next steps in collaboration with HR and leadership.
Ensure Safety & Compliance: Monitor adherence to physical security protocols, operational procedures, and emergency response practices across the store.
Train & Coach Teams: Deliver training to associates on safety, asset protection practices, and situational awareness. Support emergency preparedness efforts and regular drills.
Inspire High Standards: Lead by example and coach others on accountability, professionalism, and store-wide asset protection expectations.
Foster a Secure & Welcoming Environment: Promote safety while maintaining an inviting customer-first atmosphere.
Use Data & Tools to Drive Results: Leverage technology like CCTV, exception reporting, and inventory systems to monitor patterns, detect risks, and develop action plans.
Maintain Accurate Documentation: Record incidents, audits, investigations, and safety activities with thoroughness and discretion.
Collaborate Across Teams: Partner with Store Leadership, HR, and Operations to align AP strategies with business goals and performance priorities.
Respond Quickly Under Pressure: Act with urgency and sound judgment when managing security incidents, safety hazards, or compliance issues.
Operate as "One Team": You will support Wayfair's total store goals by cross-training across key store functions, including sales and back-of-house operations. You'll flex where needed to support customers, teammates, store needs and peak business periods.

You'll Thrive in This Role if You Have:

• Asset Protection Experience: 2+ years of asset protection or loss prevention experience, including 1+ year in a supervisory or team lead role.
• Tech Know-How: Comfortable with POS systems, CCTV platforms, exception reporting tools, and inventory software.
• Analytical Skills: Able to review data, identify trends, and recommend process improvements with confidence.
• Clear Communicator: Strong verbal and written communication skills; able to deliver coaching and lead conversations at all levels.
• Physical Capability: Able to stand and walk for extended periods and lift up to 50 lbs unassisted.
• Schedule Flexibility: Willing to work nights, weekends, and holidays based on business needs.
• Professional Certifications: Wicklander-Zulawski certification is a plus.

Additional Physical and Environmental Requirements:

• Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
• Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day.
• Lifting Ability: Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment.
• Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
• Temperature Flexibility: Comfortable in environments with varying temperature conditions.
• Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.
• Safety Awareness: Minimal exposure to workplace or environmental hazards must adhere to all safety protocols.

What are the Benefits?

• Competitive Pay & Bonus: Earn competitive compensation with regular opportunities for performance-based increases and bonus potential.
• Career Growth: Access professional development and advancement opportunities to help you grow with us.
• Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
• Time to Recharge: Start accruing paid time off immediately because work-life balance matters.
• 401(k) with Company Match: We'll match up to 4% to help you plan for your future.
• Tuition Reimbursement: Eligible after 6 months of employment learn, grow, and get support along the way.
• Wayfair Employee Discount: Generous employee discount of up to 30%+, although discounts will vary by product type.
• Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.
• And So Much More: We've got more good stuff where that came from!

NOTE: our full-time roles receive the full benefits package above, while part-time or seasonal team members may have modified offerings. Your recruiter or in-store team can help with any questions!