Salary Range: $21.00 per hour. NOTE: The hourly rate is a fixed entry rate for this position and applies to all new hires. While our system may display a pay range, this role's starting rate is non-negotiable. Future pay increases are determined by performance, growth, and time in role, in accordance with our compensation policy.

Overview: As a Senior Specialist of Sales & Retail Engagement, you'll take the lead in driving store performance and delivering an exceptional customer experience. Reporting to the Department Manager, you'll serve as a trusted mentor to Sales Associates and Specialists while modeling top-tier selling behaviors. With a deep knowledge of home furnishings, design, and consultative sales, you'll help shape the customer journey from inspiration to purchase. Your leadership and energy will foster a results-driven, customer-focused culture, helping both your team and store meet key goals.

The ideal candidate thrives in a dynamic environment, enjoys developing others, and is passionate about creating an inspiring and personalized shopping experience that reflects Wayfair's retail vision.

What Does a Senior Specialist of Sales & Retail Engagement Do?

• Drive Sales Leadership & Result: Exceed individual KPIs and sales targets while coaching the team toward consistent, strong performance.
• Lead by Example on the Floor: Showcase expert product knowledge and consultative selling to inspire customers and teammates alike.
• Mentor Sales Associates & Specialists: Coach team members on selling strategies, customer engagement, and in-the-moment service execution.
• Foster Collaboration & Team Energy: Contribute to a positive, inclusive environment by encouraging shared wins and cross-functional partnership.
• Deliver Exceptional Customer Experiences: Tailor each interaction by understanding customer needs and recommending personalized solutions across platforms.
• Champion Product Expertise: Stay current on furniture trends, new launches, and design concepts to support customer education and sales.
• Support Operational Excellence: Assist with floor sets, replenishment, and store presentation standards to create a seamless shopping experience.
• Leverage Data & Tools to Improve Performance: Use sales tools and CRM systems to monitor metrics, track customer activity, and refine selling approaches.
• Demonstrate Professionalism & Reliability: Maintain consistent, dependable attendance and proactively communicate to support store operations.
• Problem-Solve in the Moment: Step in to de-escalate issues and ensure resolution, reinforcing customer trust and loyalty.
• Operate as "One Team": You will support Wayfair's total store goals by cross-training across key store functions, including sales and back-of-house operations. You'll flex where needed to support customers, teammates, store needs and peak business periods.

What are the Job Requirements?

• Leadership & Coaching Experience: 24 years of experience leading or mentoring teams in a fast-paced, goal-driven retail or design setting.
• Sales & Customer Engagement Expertise: A proven track record of exceeding sales targets through proactive, solution-based customer interactions.
• Business Acumen & Strategy: Strong ability to analyze KPIs and apply insights to improve individual and team performance.
• Product & Design Knowledge: Comfort and confidence working with home furnishings and design solutions, with a passion for style and function.
• Exceptional Communication Skills: Clear, thoughtful communication skills that elevate both customer interactions and team collaboration.
• Problem-Solving Agility: Adaptable, quick-thinking, and able to manage multiple priorities without compromising service quality.
• Tech Savvy: Experience using CRM systems, design tools, POS, and Microsoft or Google Suite tools to drive results.
• Schedule Flexibility: Willingness to work evenings, weekends, and holidays based on evolving business needs.

Additional Physical and Environmental Requirements

• Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
• Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day.
• Lifting Ability: Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment.
• Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
• Temperature Flexibility: Comfortable in environments with varying temperature conditions.
• Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.
• Safety Awareness: Minimal exposure to workplace or environmental hazards; must adhere to all safety protocols.

What are the Benefits?

• Competitive Pay: Earn competitive compensation with regular opportunities for performance-based increases.
• Career Growth: Access professional development and advancement opportunities to help you grow with us.
• Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
• Time to Recharge: Start accruing paid time off immediately because work-life balance matters.
• 401(k) with Company Match: We'll match up to 4% to help you plan for your future.
• Tuition Reimbursement: Eligible after 6 months of employment; learn, grow, and get support along the way.
• Wayfair Employee Discount: Save big on the pieces you love!
• Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.
• And So Much More: We've got more good stuff where that came from! NOTE: our full-time roles receive the full benefits package above, while part-time or seasonal team members may have modified offerings. Your recruiter or in-store team can help with any questions!