Senior Manager, Site Operations
Wayfair
Greensboro, North Carolina
Posted 1 weeks ago
Responsibilities
Primary Duties
- Develop robust, trusting relationships with key stakeholders and senior leadership, and identify opportunities to improve the fulfillment center operations.
- Oversee the overall safety, employee engagement, collaboration, quality, performance and customer experience of the fulfillment center operations.
- Create and maintain a strong safety culture that continuously seeks to eliminate risks from the operation.
- Command a strong senior presence, lead and build a team of high performing operations managers & operations supervisors.
- Drive creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the fulfillment center to meet and exceed business plans.
- Partner closely with a variety of groups company-wide, including transportation, network management, S&OP, data integration, employee engagement, inventory planning, engineering and others to coordinate cross functional projects.
- Monitor and drive key performance end to end metrics to ensure that we are providing excellent customer experience and delivering on our promise.
- Contribute to the development of new tools, processes and technology which make our teams more efficient and effective.
- Support operational strategy and innovation to drive business goals for revenue, operational performance, and profitability.
- Manage multiple priorities in a fast-paced environment with effective communication and thorough follow through.
- Establish sound process improvement initiatives that drive year over year improvement, as well as streamline and optimize day-to-day operations.
- Regularly communicate performance trends and improvements to the organization.
Experience Requirements
Required
5+ years of e-commerce, supply chain, operations, or logistics experience.
5 years of experience
Full Job Description
Senior Manager, Site Operations
We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer's needs, the Wayfair Fulfillment team plays a key role in improving customer satisfaction and driving repeat business. We've been busy building a best-in-class fulfillment network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based fulfillment centers. We are looking for talented hard-working individuals to join our growing team your professional home awaits you at Wayfair!
What You'll Do
We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer's needs, the Wayfair Fulfillment team plays a key role in improving customer satisfaction and driving repeat business. We've been busy building a best-in-class fulfillment network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based fulfillment centers. We are looking for talented hard-working individuals to join our growing team your professional home awaits you at Wayfair!
What You'll Do
- Develop robust, trusting relationships with key stakeholders and senior leadership, and identify opportunities to improve the fulfillment center operations.
- Oversee the overall safety, employee engagement, collaboration, quality, performance and customer experience of the fulfillment center operations.
- Create and maintain a strong safety culture that continuously seeks to eliminate risks from the operation.
- Command a strong senior presence, lead and build a team of high performing operations managers & operations supervisors.
- Drive creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the fulfillment center to meet and exceed business plans.
- Partner closely with a variety of groups company-wide, including transportation, network management, S&OP, data integration, employee engagement, inventory planning, engineering and others to coordinate cross functional projects.
- Monitor and drive key performance end to end metrics to ensure that we are providing excellent customer experience and delivering on our promise.
- Contribute to the development of new tools, processes and technology which make our teams more efficient and effective.
- Support operational strategy and innovation to drive business goals for revenue, operational performance, and profitability.
- Manage multiple priorities in a fast-paced environment with effective communication and thorough follow through.
- Establish sound process improvement initiatives that drive year over year improvement, as well as streamline and optimize day-to-day operations.
- Regularly communicate performance trends and improvements to the organization.
- 5+ years of e-commerce, supply chain, operations, or logistics experience.
- Experience with complex operational, process, and performance improvement projects (lean or six sigma experience highly valued) including process mapping and process re-design.
- Demonstrated passion and continued focus of safety as a value rather than just a priority.
- Strong defect reduction, process, manufacturing, or engineering background with an ability to understand work flow and throughput in the operation.
- Ability to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan.
- Proven ability as a passionate people-centric leader who can effectively drive results in a fast-paced and rapidly growing company.
- Able to hit the ground running a confident, entrepreneurial self-starter with the ability to manage and prioritize projects to delegate tasks appropriately.
- Demonstrated leadership in building a culture of Continuous Improvement for process and operations.
- Strong analytical ability necessary to gather and interpret data to further develop, recommend and implement solutions.
- Technologically savvy, collaborative confident leader, familiarity with Google Suite products a plus.
- Extremely organized, meticulous and detail oriented.
How to Apply
Wayfair
About
Launched in 2002, Wayfair is an e-commerce leader specializing in home goods and furniture. Careers include logistics, customer service, and tech roles. Fun fact: Wayfair started as a collection of ov...
$45
/ hour
Wayfair pays $45 for Operations Manager in Greensboro, North Carolina, with most salaries ranging from $31 to $68. Pay can vary based on role, experience, and local cost of living.
Median
$45
Low
$31
High
$68
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