Senior Digital Product Manager

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants, and fuel through cutting-edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead, and make a difference, come join our team and help shape the future of convenience.

The Senior Product Manager is responsible for elevating and modernizing 7-Eleven's customers, store, and franchisee facing experiences. As a Senior Product Manager, you are responsible for defining and delivering AI-powered products and intelligent workflows that enhance customer, store, franchisee, and enterprise experiences. This role will lead product strategy, roadmap development, and execution across AI-enabled capabilities including automation, decision support, personalization, and emerging agentic AI solutions.

Key duties and responsibilities:

40% Strategy & Planning

• Identify opportunities where AI, automation, and intelligent workflows can create measurable business value.
• Partners with engineering, architecture, data science, and platform teams to evaluate and prioritize AI use cases.
• Define product success metrics related to user adoption, operational efficiency, automation effectiveness, and business outcomes.
• Understand emerging trends in Generative AI, Agentic AI, LLMs, and enterprise AI platforms and translate them into actionable product strategies.

40% Delivery & Execution

• Collaborate closely with engineering teams to define product requirements involving APIs, microservices, integrations, event-driven architectures, and AI platforms.
• Participate in technical discussions regarding system capabilities, scalability, architecture tradeoffs, and platform dependencies.
• Translate complex business requirements into technical product requirements and user stories.
• Work with engineering teams to evaluate AI model performance, workflow effectiveness, and operational metrics.
• Works with user research and testing team to formulate, test, and refine assumptions and hypotheses through user research and testing.
• Support experimentation and rapid iteration through proof-of-concepts, pilots, and MVPs.

20% Team & Stakeholder

• Fosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments.
• Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs.
• Act as the bridge between business stakeholders, engineering teams, data teams, and AI practitioners.
• Communicate technical concepts and AI capabilities in a way that is understandable to business stakeholders.
• Help establish best practices for responsible AI, experimentation, and product governance.

Education and experience:

Education: Bachelors/4 Yr Degree
Years of relevant work experience: 5+
Years of management experience: NA
Certifications / Licenses: Click or tap here to enter certifications/licenses required or preferred.

Specific knowledge and skills:

• Experience working with software engineering teams building APIs, microservices, cloud-native applications, or distributed systems.
• Familiarity with modern architecture patterns including REST APIs, event-driven systems, microservices, and platform integrations.
• Exposure to AI/ML, Generative AI, LLMs, copilots, conversational AI, or intelligent automation solutions will be a plus.
• Experience partnering with engineering, architecture, data engineering, or data science teams.
• Ability to understand technical design discussions and make informed product tradeoff decisions.
• Retail, convenience, e-commerce, or digital platform experience is a plus.

Position is onsite and based in Irving TX.
Position not eligible for sponsorship.