Name: Fixed schedules reduce flexibility and lower output.
Item: 7-Eleven
Rating: 1
Author: Cashier/Customer Service at 7-Eleven

What is it like to work at 7-Eleven?

Review information last updated October 15, 2025.

Rating Distribution

168 ratings

★

☆

Summary of 7-Eleven Employee Feedback (AI-Generated)

2.9 out of 5

★

☆

Across all 13 employee reviews of 7-Eleven locations, a consistent thread emerges: significant challenges exist within the management structure, particularly impacting Store Leaders and Cashiers.
The most prevalent concern is a pronounced lack of support and clear communication from senior leadership, leading to feelings of frustration, micromanagement, and an unsustainable workload.
Several locations, notably Tacoma, WA, exhibit particularly acute issues with management style, characterized by a tendency towards excessive oversight and a disconnect between expectations and the realities of the job.
While compensation is generally considered fair, it fails to mitigate the negative impacts of poor management.
A recurring theme is the need for improved delegation, increased support, and a more communicative company culture.
Several locations highlight the pressure placed on employees, particularly during graveyard shifts, creating an environment ripe for burnout.
Despite some locations describing a ‘satisfactory’ environment, the overall sentiment is overwhelmingly negative, suggesting a systemic problem that requires immediate attention and strategic intervention.
The consistent feedback indicates a need for significant improvements in leadership training, operational support, and the establishment of a more supportive and empowering company culture within 7-Eleven.

Disclaimer: This review has been generated by AI based on employee feedback. It may not fully represent the company under the current filters. The AI attempts to analyze patterns in reviews but may not capture all nuances of the workplace experience.

Highlights

Pros

Lack of Support from Senior Leadership: This is the most consistently cited issue across multiple locations.
Fair Compensation: While not a solution, compensation is generally perceived as adequate for the work.
Potential for Growth (Career Opportunities): Several reviews mentioned career opportunities, though this was often overshadowed by management issues.
Team Environment (in some locations): A positive social aspect was noted in a few reviews, particularly at locations where the team dynamic was strong.

Cons

Micromanagement: A pervasive issue, particularly highlighted in the Tacoma reviews.
Lack of Communication: Poor communication between management and employees is a recurring concern.
Unsustainable Workload: Employees frequently report being overworked and facing unrealistic demands.
Frustration with Management: The overall sentiment is characterized by frustration with the management style.
Lack of Support: Insufficient support and guidance from supervisors contributes significantly to the negative experience.

Oct 6, 2025

1 out of 5

★

☆

Maintenance Technician

They don’t care about you

Rating Compensation And Benefits

★

☆

1/5

Rating Career Opportunities

★

☆

2/5

Rating Culture And Values

★

☆

1/5

Rating Diversity And Inclusion

★

☆

2/5

Rating Senior Leadership

★

☆

1/5

Rating Work Life Balance

★

☆

3/5

Pros

Technician benefits from a flexible work schedule.

Cons

Since the acquisition by 7-Eleven, Speedway has experienced significant changes impacting employee benefits. These include the elimination of several key benefits, including the 401k match, bonus program, and potential reductions in hours and salary increases. There is also a perceived increase in micromanagement and a heightened risk of disciplinary action for minor errors. Internal departmental conflict is present, and employees express concerns regarding job security.

Oct 4, 2025

1 out of 5

★

☆

Cashier/Customer Service

Fixed schedules reduce flexibility and lower output.

The employee consistently demonstrates a strong commitment to productivity and expects a standard workday of eight hours with no scheduled breaks or lunch period. Time off would require the employee to arrange coverage for their responsibilities.

Compensation/Benefits

★

☆

1/5

Job Culture

★

☆

1/5

Management

★

☆

1/5

Job Work/Life Balance

★

☆

1/5

Job Security/Advancement

★

☆

1/5

Oct 2, 2025

1 out of 5

★

☆

Business Analyst

Inconsistent leadership leads to high employee turnover.

Leadership’s communication has been inconsistent, with promises of improvement not consistently realized over time. There is a recognized need to address the current workplace culture, which is contributing to elevated employee turnover.

Jul 15, 2025

1 out of 5

★

☆

Store Manager

Clean stores led to increased customer returns.

Strengths of employment include strong customer relationships and a positive connection with clients, particularly those who frequently visit my store. A significant challenge is the lack of support from upper management, including the District Manager, Area Leader, and regional leadership. The workload is demanding, often requiring 80-90 hours per week and extended periods of time spent working from locations such as the office or vehicle. A typical workday involves managing various operational tasks, such as order fulfillment (e.g., McClane, Coke) and ensuring store presentation and stock levels are maintained for customer satisfaction.

Jul 13, 2025

5 out of 5

★

Cashiers

The cashier would appreciate additional training support.

Employee performance requires further development in several areas.

Security / Advancement

★

☆

3/5

Pros

Demonstrates potential and willingness to learn.

Cons

Needs improvement in key performance areas and consistent execution of tasks.

Jul 13, 2025

1 out of 5

★

☆

Assistant Manager

it was not the best

Rating Compensation And Benefits

★

☆

2/5

Rating Career Opportunities

★

☆

1/5

Rating Culture And Values

★

☆

1/5

Rating Diversity And Inclusion

★

☆

1/5

Rating Senior Leadership

★

☆

1/5

Rating Work Life Balance

★

☆

1/5

Pros

Compensation was received, and I had the opportunity to collaborate with talented colleagues during my tenure.

Cons

Following the departure of my primary manager, my workload significantly increased. The subsequent area leader implemented a highly directive management style, characterized by excessive oversight and a perceived overstep of boundaries. This micromanagement created a challenging environment, hindering open communication with the area leader, Lisa, due to a pre-existing personal relationship. While this occurred some time ago, I believe potential applicants should be aware of the potential for internal dynamics to resemble a closed environment, similar to a high school clique. I am aware of a comparable situation within another corporate store. Ultimately, I resigned prior to a potential termination. My subsequent interaction with the area leader was marked by a negative and dismissive demeanor.

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