Manager, Software Engineering

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants, and fuel through cutting-edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead, and make a difference, come join our team and help shape the future of convenience.

7-Eleven's Store Technology organization is seeking an experienced Store Systems Engineering Manager to lead the software engineering strategy and delivery for point-of-sale and related store technology platforms.

This leader will manage engineering teams responsible for designing, developing, enhancing, and supporting reliable POS software used in a high-volume retail environment. The role partners with Product, Store Operations, Enterprise Architecture, Cyber Security, Infrastructure, and business stakeholders to deliver secure, scalable, maintainable, and easy-to-support software for stores.

The ideal candidate combines strong people leadership with deep experience in POS or transaction-processing software, cloud-native engineering, distributed systems, integrations, and modern software delivery practices.

Key Duties And Responsibilities

• Lead, coach, and develop software engineering teams delivering POS software and Store Systems capabilities across the full product lifecycle.
• Define and execute the engineering roadmap for POS applications, services, integrations, APIs, and supporting platforms.
• Establish technical direction and architecture for secure, reliable, scalable, and highly available POS software.
• Lead solution evaluation, technical design, architecture reviews, code reviews, testing strategy, release planning, production support, and continuous improvement.
• Partner with Product and Store Operations to translate business and store requirements into clear technical solutions and delivery plans.
• Balance short-term delivery needs with long-term platform modernization, maintainability, resiliency, and total cost of ownership.
• Identify technical risks, dependencies, resource needs, and delivery timelines; communicate trade-offs clearly to stakeholders and senior leadership.
• Improve software development practices, engineering standards, quality controls, and operational readiness across the team.
• Drive adoption of Agile/Scrum and SAFe practices from design through development, testing, implementation, production, and support.
• Define and execute the cloud technology strategy for Store Systems, aligned with enterprise DevOps, architecture, security, and digital priorities.
• Drive adoption of CI/CD automation, Infrastructure as Code, containerized deployments, automated testing, and disciplined release management.
• Partner with Cyber Security & follow architecture guidelines to implement security controls, governance, disaster recovery, resilience, and compliance requirements.
• Establish and track engineering KPIs and OKRs, including delivery predictability, quality, reliability, availability, incident reduction, and business value.
• Build a high-performance engineering culture through hiring, mentoring, career development, knowledge sharing, and structured learning plans.
• Research and evaluate technologies that improve POS software performance, store reliability, developer productivity, and operational efficiency.
• Present delivery outcomes, investment needs, risks, and technical recommendations to executives and business stakeholders.

Education And Experience

• EDUCATION: Bachelors/4 Yr Degree, bachelor's with 12+ years of experience or master's degree with 10+ years of experience in computer science
• YEARS OF RELEVANT WORK EXPERIENCE: 12+ years
• YEARS OF MANAGEMENT EXPERIENCE: 5+ years

SPECIFIC KNOWLEDGE AND SKILLS:

• Bachelor's degree with 12+ years of experience or master's degree with 10+ years of experience in computer science
• 12+ years software engineering experience, 5+ years engineering leadership experience, and proven success leading enterprise-scale engineering organizations.
• Strong expertise in enterprise architecture, distributed systems, microservices, event-driven architecture, integration patterns, and secure software development.
• Deep knowledge of Quality Engineering, QA Automation, automation frameworks, performance testing, TDD, BDD, and test strategy development.
• Advanced cloud, DevOps, CI/CD, Infrastructure as Code, observability, and platform engineering experience.
• Strong leadership, stakeholder management, vendor management, budget ownership, and strategic planning capabilities.
• Lead development of transaction-oriented software that can support high volume, low latency, and strong availability requirements.
• Establish engineering patterns for POS application services, REST APIs, integrations, data access, messaging, and event-driven workflows.
• Guide application modernization and migration from legacy technologies to maintainable cloud-native services with minimal business disruption.
• Ensure software is designed for observability, troubleshooting, monitoring, incident response, disaster recovery, and production support.
• Promote automated unit, integration, functional, performance, and regression testing appropriate for POS and retail systems.
• Collaborate across engineering and operations teams to resolve complex production issues and improve root-cause analysis and problem management.
• Ensure technical documentation, support procedures, release processes, and operational handoffs are complete and sustainable.

Preferred Experience

• Experience working in retail, store technology, POS, self-checkout, payments, or distributed field operations.
• Experience modernizing legacy POS or store systems to cloud-native architectures.
• Experience leading large-scale data or application migrations with near-zero downtime.
• Experience working with enterprise product teams, store operations, vendors, and cross-functional technology organizations.

Leadership Attributes

• Customer-focused and accountable for reliable software that supports store teams and business operations.
• Strategic and pragmatic, with the ability to connect architecture decisions to delivery outcomes.
• Collaborative and influential across Product, Operations, Architecture, Security, Infrastructure, and Engineering.
• Clear and concise communicator who can simplify complex technical topics for senior leaders and business partners.
• Proactive, decisive, and committed to continuous improvement in engineering quality, delivery, and operational excellence.

Application Development & Architecture: Java, C, C++, Node.js, React, Windows Application Development, REST APIs, Spring boot Framework, JSON, MongoDB, NoSQL Databases, Microservices Architecture, Event-Driven Architecture, Distributed Systems, Enterprise Integration Patterns, Domain-Driven Design
Cloud & Platform Engineering: AWS, Azure, EC2, Lambda, Fargate, S3, SNS, SQS, API Gateway, Kinesis, Auto Scaling, CloudFormation, Terraform, Docker, Kubernetes
DevOps & Observability: Jenkins, GitLab CI/CD, DevOps, Prometheus, Grafana, ELK Stack, Loki, New Relic, CloudWatch
Methodologies & Delivery: Agile, SAFe Agile, CI/CD, TDD, BDD, Quality Engineering, QCE, Continuous Improvement, SSDLC