Security Alarm Center Specialist - 2nd Shift
7-Eleven
Enon, Ohio
Posted 1 months ago
Qualifications
Education
High School/GED Required
Responsibilities
Primary Duties
- Takes action to resolve incidents and requests in a professional, time-sensitive, customer-focused manner in accordance with company and Security Alarm Center policies and procedures.
- Monitor and process alarm signals for company operated stores, offices & warehouses (robberies, burglaries, late opens, etc.)
- Process and communicate details as they pertain to incidents occurring at store locations.
- Perform Live Store Tours (LST) utilizing store's DVR systems remotely.
- Respond/react to alerts related to fraudulent store transactions.
- Reads, interprets, and follows procedures described in the internal Knowledge Base.
- Initiates timely communication of critical events to Security Alarm Center Team Leads and Supervisor.
- Completes other duties, including special projects, as assigned by Management.
- Meets or exceeds key performance indicators of the role.
- Maintains a high degree of confidentiality.
- Available to work a variety of shifts, including weekends and holidays; understands the staffing expectations of working in a 24/7/365 environment; must be flexible within hours of operation and willing to work overtime.
- Provide assistance & support to Operations, Maintenance, and Asset Protection personnel.
- Data entry, general word processing, and administrative activities.
About This Role
Provides burglary/intrusion alarm monitoring and emergency services dispatching for Speedway locations and Enon office complex.
Experience Requirements
Required
2+ years
2 years of experience
Required Skills
Soft Skills
Ability to research and resolve issuesAbility to manage confidential employee information and adhere to strict data privacy standards in a mature, problem-solving, solutions-oriented mannerCapable of working in a high-energy, fast-paced, demanding environmentExcellent verbal and written communication skills and the ability to remain calm in high-stress scenariosExcellent interpersonal skills and the ability to work effectively across all levels of the businessStrong attention to detail and organizational skillsAbility to multi-task and prioritize tasks in a dynamic team-oriented environment
Full Job Description
Security Alarm Center Specialist - 2nd Shift
7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants, and fuel through cutting-edge innovation, working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead, and make a difference, come join our team and help shape the future of convenience.
Job Summary:
Provides burglary/intrusion alarm monitoring and emergency services dispatching for Speedway locations and Enon office complex; provides technical assistance and troubleshooting for burglary/intrusion alarm panel systems and components; supports Maintenance org in installing and programming alarm panels and related components; helps to determine if the root cause of a problem is a part of the security alarm system or programming; recommends resolution and orders replacement parts as needed; completes remote DVR surveys of store locations to address safety and security concerns.
Key Duties And Responsibilities:
Education And Experience:
Education: High School/GED Required, Associates / 2 Year Degree Preferred.
Years Of Relevant Work Experience: 2+ years.
Years Of Management Experience: NA.
Certifications / Licenses: NA.
Specific Knowledge And Skills:
Pay: $19.00 - $19.50 Hourly
7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants, and fuel through cutting-edge innovation, working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead, and make a difference, come join our team and help shape the future of convenience.
Job Summary:
Provides burglary/intrusion alarm monitoring and emergency services dispatching for Speedway locations and Enon office complex; provides technical assistance and troubleshooting for burglary/intrusion alarm panel systems and components; supports Maintenance org in installing and programming alarm panels and related components; helps to determine if the root cause of a problem is a part of the security alarm system or programming; recommends resolution and orders replacement parts as needed; completes remote DVR surveys of store locations to address safety and security concerns.
Key Duties And Responsibilities:
- Takes action to resolve incidents and requests in a professional, time-sensitive, customer-focused manner in accordance with company and Security Alarm Center policies and procedures.
- Monitor and process alarm signals for company operated stores, offices & warehouses (robberies, burglaries, late opens, etc.)
- Process and communicate details as they pertain to incidents occurring at store locations.
- Perform Live Store Tours (LST) utilizing store's DVR systems remotely.
- Respond/react to alerts related to fraudulent store transactions.
- Reads, interprets, and follows procedures described in the internal Knowledge Base.
- Initiates timely communication of critical events to Security Alarm Center Team Leads and Supervisor.
- Completes other duties, including special projects, as assigned by Management.
- Meets or exceeds key performance indicators of the role.
- Maintains a high degree of confidentiality.
- Available to work a variety of shifts, including weekends and holidays; understands the staffing expectations of working in a 24/7/365 environment; must be flexible within hours of operation and willing to work overtime.
- Provide assistance & support to Operations, Maintenance, and Asset Protection personnel.
- Data entry, general word processing, and administrative activities.
Education And Experience:
Education: High School/GED Required, Associates / 2 Year Degree Preferred.
Years Of Relevant Work Experience: 2+ years.
Years Of Management Experience: NA.
Certifications / Licenses: NA.
Specific Knowledge And Skills:
- Ability to research and resolve issues.
- Ability to manage confidential employee information and adhere to strict data privacy standards in a mature, problem-solving, solutions-oriented manner.
- Capable of working in a high-energy, fast-paced, demanding environment.
- Perform documented complex tasks.
- Excellent verbal and written communication skills and the ability to remain calm in high-stress scenarios.
- Excellent interpersonal skills and the ability to work effectively across all levels of the business.
- Strong attention to detail and organizational skills.
- Ability to multi-task and prioritize tasks in a dynamic team-oriented environment.
Pay: $19.00 - $19.50 Hourly
How to Apply
7-Eleven
About
Founded in 1927 in Dallas, Texas, 7-Eleven introduced the world to the concept of convenience retailing. Known for its iconic Slurpee and Big Gulp, 7-Eleven now operates over 71,000 stores globally in...
