Corporate General Liability Claims Specialist

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants, and fuel through cutting-edge innovation, working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead, and make a difference, come join our team and help shape the future of convenience.

Job Summary:
The Corporate General Liability Claims Specialist is responsible for the oversight and strategic management of General Liability Bodily Injury claims arising from 7-Eleven retail operations. This role provides direction to the Third-Party Administrator (TPA), ensures high-quality claims handling, and manages complex and high-exposure matters. The Consultant partners closely with in-house counsel, defense counsel, internal business units, and external stakeholders to drive timely, accurate, and cost-effective claim outcomes.

Key Duties & Responsibilities
TPA Oversight & Claims Management

• Provide day-to-day oversight of the TPA responsible for General Liability Bodily Injury claims, ensuring compliance with established claim-handling guidelines, reserving practices, and performance expectations.
• Monitor reserves, payments, and claim trends; identify opportunities to improve claim outcomes and reduce total cost of risk.
• Conduct claim reviews, audits, and quality assurance activities to maintain accuracy, consistency, and service excellence.

Complex & Litigated Claims

• Manage high-severity, complex, or litigated claims with limited settlement authority.
• Partner with in-house counsel, paralegals, and defense counsel to guide litigation strategy, discovery, and deposition preparation.
• Oversee counsel assignments, early case evaluation, and claim resolution strategy to mitigate legal and financial exposure.

Incident Response & Investigation

• Coordinate internal processes for incident reporting, evidence preservation, video capture, and early investigation.
• Support initial protected investigations when circumstances require legal involvement.
• Identify claims with questionable liability or potential fraud; assist in directing special investigations.

Stakeholder Collaboration

• Serve as primary contact for insurers, adjusters, defense counsel, and internal partners across Operations, Legal, Risk Management, and other departments.
• Communicate claim trends, emerging risks, and insights to Executive leadership and Legal to support risk prevention and operational enhancements.

Excess & Coverage Management

• Liaise with excess carriers on qualifying claims, ensuring timely reporting, documentation, and communication discipline.
• Assist with coverage analysis, reporting obligations, and strategic discussions regarding high-exposure files.
• Understand self-insured retentions (SIRs).
• Interpret contracts (indemnity, additional insured), and franchise agreement dates that determine coverage types.

Program Support & Special Projects

• Participate in program improvements, including TPA performance evaluations, process enhancements, and technology initiatives.
• Support special projects, data analysis, and risk mitigation initiatives as assigned.
• Communicate with field teams related to safety recommendations.

Qualifications

• Bachelor's degree required.
• 4+ years of General Liability Bodily Injury claims experience, preferably in retail or high-volume environments.
• Strong analytical, investigative, and problem-solving skills.
• Effective negotiation capabilities with proven experience resolving complex claims.
• Demonstrated ability to exercise sound judgment consistent with policies, procedures, and federal/state laws.
• Ability to maintain confidentiality and operate effectively within a cross-functional, collaborative environment.
• Excellent time management skills and ability to manage multiple priorities simultaneously.
• Strong interpersonal and written communication skills for working with TPAs, legal counsel, carriers, and internal stakeholders.