Amazon Flex Jobs in Texas

Join Amazon Robotics Problem Management TeamJoin Amazon Robotics (AR) Problem Management team to solve the most complex, high-impact hardware performance challenges that keep our fulfillment centers running at peak efficiency. As a Senior Support Engineer, you'll be the technical force multiplier who transforms one-time fixes into scalable solutions that protect our robotics infrastructure across the network.

Key job

responsibilities: Partner with development teams to architect performance improvements for critical robotics systems including Drive Units, Material Handling Equipment, chargers, and supporting infrastructure

Build repeatable mechanisms and automation that multiply your impact across the organization

Lead the charge on strategically important issues involving architectural complexity, persistent defects, and critical business risks affecting system availability

Drive root cause analysis and failure mode analysis for systematic problems, working closely with Customer Success Managers and engineering partners to deliver long-term solutions

Proactively identify improvement opportunities through gap analysis, trend identification, and cross-functional collaboration

Lead support retrospectives, author Corrections of Errors (COEs), and own the resulting action items to ensure permanent resolution

Monitor and prioritize metrics outside threshold that impact hardware performance, using entitlements to systematically address problems

Collaborate with AR Engineering teams, R&D, and RME teams to solve complex technical challenges that directly impact fulfillment center operations

A day in the life:

Why You'll Love This Role:

Work on advanced robotics technology that powers Amazon's fulfillment network

Make a measurable impact on system availability and performance across the entire robotics fleet

Lead high-visibility initiatives with direct influence on business-critical operations

Collaborate with world-class engineering teams solving novel problems at unprecedented scale

Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children.

Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage

Maternity and Parental Leave Options

Paid Time Off (PTO)

401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets.