Support Engineer IEmployer: Amazon Web Services, Inc.

Location

Dallas, TX

Multiple positions available:

Resolving customer technical issues through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques providing tailored solutions and working to dive deep into the root cause of an issue.

Staffing a support operations role, accept escalated tickets from peers in support, and leverage technical skills to determine if an escalation to the service team is necessary.

Responsible for staying current and continuously learning groundbreaking technologies.

Perform network troubleshooting of AWS services using tools and technologies, including TCP/IP, DNS, DHCP, Routing, Switching, LAN/WAN, Traceroute, iPerf, dig, cURL.

Support migration of existing on-premise client environments to AWS Cloud and support post-migration setup activities.

Drive support-related processes improvement, focused on our customers' experience. These can include tutorials, how-to videos, technical articles, trainings, among others.

Provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.

Help coach/mentor new team members.

(40 hours/week, 8:00am-5:00pm, Salary Range $7$8,900 - $138,200)

Amazon.com is an Equal Opportunity Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation