As an Amazon Web Services (AWS) Sr. Customer Solutions Manager, you will be responsible for accelerating customers' cloud and AI transformation journeys. In this new, highly visible role, you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer. You will be a critical partner to our customers, leveraging your experience with large-scale cloud and AI transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational, and governance aspects of a successful AWS cloud journey.

The successful candidate will work with the customer to design and execute strategic migrations to the AWS cloud, accelerate innovation and adoption of the latest AI technologies, and build modern, cloud-native solutions that fulfill their highest ambitions. You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams, planning and supporting major customer workload migrations and innovation objectives.

You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers' key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer's cloud journey. You are encouraged to think big, invent, and take ownership of customer challenges. You will not only bring the best of AWS/Amazon to our customers, but you will proactively help solve the customer's challenges through new ideas, tools, and mechanisms.

Successful candidates will have a strong technical background, be detail-driven, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate, and lead cross-functional teams. Your enterprise cloud experience and operational excellence will influence the team's decisions, provide insight, and help drive secure and robust solutions. You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also be obsessed with contributing to the day-to-day management of the customer's successful migration to AWS.

Key job responsibilities:

• Provide input on pre- and post-sales approaches to impact customer adoption and commitments, as well as closing opportunities.
• Deliver complex technical projects and migration and AI initiatives that have a significant, timely impact on customer outcomes (e.g., cost reductions, accelerated launches, improved efficiencies).
• Conduct deep discovery to design efficient adoption plans, identify acceleration gaps, and solve complex customer business problems.
• Implement and define effective people change management approaches to drive successful cloud journeys.
• Work cross-functionally with AWS service teams to address critical customer requirements.
• Proactively mitigate adoption risks and track realization of customer business cases.
• Share best practices and thought leadership in public forums to advance the cloud ecosystem.

About the team:

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture: AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

Basic Qualifications:

• 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
• 4+ years of customer-facing work, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies experience.
• Bachelor's degree in science, technology, engineering, math, business, or equivalent.
• Travel up to 30% of the time.

Preferred Qualifications:

• 2+ years of professional work experience, or experience with AWS services or other cloud offerings.
• Experience with problem-solving and disruptive innovation, developing technology programs, and working across customer organizations.
• Experience implementing cloud services including migrations and modernization projects or similar.
• Experience driving collaborative projects from conception to delivery, or experience dealing effectively with customers during problem resolution and operating efficiently under pressure.