Global Account ManagerAWS Global Financial Services Business Unit is seeking a world class sales professional to manage our global customer and partner relationship. The Global Account Manager is responsible for partnering with the customer to build strategic relationships, articulate a clear vision and generate business value. The GAM is responsible for selling at the most strategic level within the account and implementing a broad strategy for earning customer acceptance and service implementation. The GAM will work with all appropriate AWS resources (Executives, Solution Architects, Business Development, Marketing, Partners, Support, Service teams and Professional Services) to support customer interests. This includes dotted line responsibility for downstream sales and technical resources. Developing formal case studies and other forms of references highlighting activity and workloads running on AWS is core to the role.

Key job

responsibilities: Leading and directing the AWS customer account team.

Identifying and building trusted advisor relationships with key influencers and decision-makers, specifically CxOs, at the customer.

Working closely with internal AWS teams (executives, solution architects, business development, marketing, partners, enterprise support, service teams and professional services), as well as external SI and ISV partners, to support the best business solution for customers.

Defining a CXO relationship strategy within the customer, coordinating executive business reviews, and maintaining customer satisfaction levels.

Managing the sales pipeline via Salesforce and facilitating all stages of a sale.

Participates and leads in the negotiation and closing of legal agreements and complex contracts.

Maintains an operating knowledge of AWS's service catalog and is able to relate them to solving customers' business problems.

Helps define product requirements by understanding and evangelizing the needs of customers.

Working with marketing and communications to develop formal references, PR and case studies highlighting impactful customer activity and workloads running on AWS.

This person will need to have a strong leadership presence and be able to command a room in a meeting. They will be seen as an authority in communicating via email, phone, and face to face and must be comfortable writing executive briefing documents for, and communicating with, the most senior executives at the company. Operating with significant autonomy and discretion, a high degree of decision making is required in routine customer engagement. Business judgment is critical.

About The TeamAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the description, we encourage candidates to apply.

If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.