Web Content Operations Manager

Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable broadband connectivity to customers beyond the reach of existing networks. From households to small businesses, schools, hospitals, and government agencies, Amazon Leo will serve communities and organizations operating in places without dependable internet access.

We are seeking a Web Content Operations Manager to lead website content operations for our North America (NA) markets. This role serves as the central publishing authority for leo.amazon.com/NA, owning the end-to-end content lifecycle from intake through go-live, including quality assurance, technical SEO validation, and production publishing. You will manage the publishing workflow, triage incoming requests, coordinate resources, and serve as the final sign-off authority for all EN-US web content going live on leo.amazon.com.

Key job responsibilities:

• Publishing Operations & Quality Assurance
  • Perform QA and UAT using the Ops checklist, including Technical SEO, leveraging CMS expertise (preferably AEM) to validate content in staging across all browsers and devices
  • Publish content from staging to production, scheduling go-live dates aligned with requestor timelines
  • Confirm changes and functionality on the live website post-publish; provide screenshot confirmation in Approvals tickets
  • Identify and escalate critical red flags (Legal risk, PR risk, financial risk, loss of customer trust) vs. non-critical stylistic feedback for fast-follow scheduling
• Intake, Resource Management & Workflow Coordination
  • Triage and intake Approvals tickets, assign resources (builders, designers), and manage workback schedules
  • Manage sprint/workback schedules, JIRA tickets, and Slack channel communications (#vml-leo-website)
  • Drive process improvements and automation opportunities within the web content publishing pipeline
  • Mentor and provide guidance to Web Content Specialists across US and ROW regions
• International Localization & Translation Oversight
  • Oversee the EN-ROW (English - Rest of World) localization publishing workflow: receive approved translated copy docs from the St, build localized content into AEM pages, and conduct QA on all localized builds
  • Partner with Stakeholders and Translation agencies to ensure translated copy docs are delivered on schedule and ready for CMS integration
  • Develop and maintain Ops checklists, QA documentation, and publishing SOPs for regional markets
• Cross-Functional Stakeholder Alignment
  • Coordinate with Product Marketing, Product, UX, Brand, Tax, Legal, and Regional Go-to-Market teams to ensure content accuracy and compliance
  • Establish and maintain strong working relationships with technical and non-technical partners; demonstrate executive presence in meetings with ability to influence and drive decisions
  • Proactively identify and resolve conflicts between competing priorities; escalate issues with clear, data-backed recommendations

Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.