IT Support Engineer II, Ops Tech Solutions (OTS)
Amazon
Little Rock, Arkansas
Posted 1 months ago
Responsibilities
Primary Duties
- Troubleshooting difficult IT problems without SOPs
- Planning and coordinating CMS and CM templates
- Collaborating with internal teams or vendors to execute projects
- Leading continuous improvement efforts
- Auditing the quality of work performed and providing constructive feedback when necessary
- Automating manual tasks; creating/improving small tools that help make team operations more efficient
- Serving as the first point of escalation
- Participating in hiring, training, and development of others
- Supporting customers from multiple buildings in the area, as well as remote customers
- Traveling within your local or regional area to support our customers
Benefits & Perks
Benefits Package
- comprehensive healthcare benefits starting on day 1
- matching 401(k) program
- up to 20 weeks of paid parental leave
Full Job Description
IT Support Engineer II
Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon operations facility, or delighting our customers by delivering packages directly to them.
About the role: As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions across sites in a defined geographical area. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in times of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies, and distributed systems concepts.
What do we offer? Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there's more: we have a casual dress code at each of our locations (jeans, t-shirts, safety shoes, and at times a neon safety vest will be your daily outfit).
Key Job Responsibilities
Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon operations facility, or delighting our customers by delivering packages directly to them.
About the role: As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions across sites in a defined geographical area. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in times of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies, and distributed systems concepts.
What do we offer? Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there's more: we have a casual dress code at each of our locations (jeans, t-shirts, safety shoes, and at times a neon safety vest will be your daily outfit).
Key Job Responsibilities
- Troubleshooting difficult IT problems without SOPs
- Planning and coordinating CMS and CM templates
- Collaborating with internal teams or vendors to execute projects
- Leading continuous improvement efforts
- Auditing the quality of work performed and providing constructive feedback when necessary
- Automating manual tasks; creating/improving small tools that help make team operations more efficient
- Serving as the first point of escalation
- Participating in hiring, training, and development of others
- Supporting customers from multiple buildings in the area, as well as remote customers
- Traveling within your local or regional area to support our customers
Company Culture
Work Environment: casual dress code at each of our locations (jeans, t-shirts, safety shoes, and at times a neon safety vest)
How to Apply
Amazon
About
Founded by Jeff Bezos in 1994, Amazon started as an online bookstore and has grown into a global e-commerce and tech powerhouse. Known for its Prime services, Alexa devices, and AWS cloud computing, A...
$20
/ hour
Amazon pays $20 for IT Support Specialist in Little Rock, Arkansas, with most salaries ranging from $15 to $25. Pay can vary based on role, experience, and local cost of living.
Median
$20
Low
$15
High
$25
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