Enterprise Act Engineer III

Design, develop and support global and enterprise companies running cloud-based mission-critical applications, systems, services and features.
Work directly with engineering teams and leading technologists.
Utilize transformational technologies to ensure flawless customer experience.
Manage Enterprise accounts, oversee support cases, and assist customers regarding strategy, project planning, launch, and ongoing operations.
Complete analysis and present periodic reviews of operational performance to customer.
Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning.
Recommend new offerings for company architecture and provide proactive advice through all phases of the implementation life cycle.
Advocate for customer requirements.
Participate in customer requested meetings.
Utilize all key customer resolution tools across all service groups to facilitate rapid resolution of concerns.