Principal, PMT - External Svcs - AMZ18216.7

Trusted part of the leadership in an organization, typically advising a Director or GM (depending on organization size). Define the strategic vision of the service(s), own the long-term roadmap, and drive teams to execute on that vision with all business, verticals, and market segments. Own the positioning and go-to-market strategy. Assigned to initiatives where the service opportunity and/or technology strategy has yet to be defined. Responsible for the end-to-end service experience. Identify business opportunities where Amazon can accelerate customer's business success. Construct a portfolio of service offerings by generalizing the gaps across multiple customers and segments to drive new products and services. Anticipate customer's future growth and extrapolate these signals into future long term business opportunities. Deliver with complete independence. Delight customers and influence the technical decision makers throughout the entire life-cycle of the engagement from discovery, adoption, optimization, and service evolution. Influence customers' engineering practices and culture in order to drive sustained service adoption and performance. Oversee customer engagement, PR/FAQ and other requirements definition, CX design, compliance, feature development priority, product messaging, pricing, and reliability. Own the product marketing strategy (branding, promotions, deals, etc.) and/or P/L. Trusted to operate with complete independence.

40 hours/week, 8:00am-5:00pm, Salary Range $185797 - $245000

Amazon.com is an Equal Opportunity Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation