Finance Analyst
This position requires the candidate to currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform Amazon Web Services (AWS) work.

We are Amazon's Finance Operations organization and responsible for Amazon's strategic customers Payables and Receivables. We are responsible for making on-time, accurate payments, billings and collections on behalf of North America Retail. We are seeking a Finance Analyst that will work directly with our strategic Government customers, upstream billing, sales and finance teams to coordinate on time collection of revenue. You will own the relationship with the customers and provide day to day support to enable timely payments. This position will lead efforts to dive deep into customer payment data, drive process improvements, standardize processes, and eliminate root-cause defects within existing systems. By working together on behalf of our customers, we are building the future, one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.

Primary scope:

• Systemically intake, escalate, and triage customer payments (payables and billings), contacts, and issues and follow through to resolution, including executive-level communication.
• Recognize escalation trends and identify underlying defects and root causes.
• Partner with and influence upstream and downstream teams.
• Meet or exceed monthly collections goals.
• Leverage data from numerous databases and internal tools (using Excel, SQL, or other data management systems) to perform reporting and analysis.
• Communicate directly with customers to resolve invoice and billing discrepancies and ensure timely and accurate payment.
• Work across US time zones as needed.

Key job responsibilities:

• Single point of contact for all collections related tasks for AWS strategic Government customers.
• Understand the end-to-end relationship with the customers and proactively manage past due balances.
• Create statement of accounts, communication plans, SOPs for specific customer accounts.
• Report collections related key metrics on daily, weekly and monthly basis.
• Create and share root cause analysis & write documents for dive deep sessions.
• Escalate to senior leadership key issues that could impact collections.
• Deliver on multiple data requests and participate in process improvement workshops.
• Manage highly ambiguous situations and communicate effectively with multiple stakeholders.

About the team:
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

Inclusive Team Culture:
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Work/Life Balance:
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Mentorship and Career Growth:
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Diverse Experiences:
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.