The Multichannel Commerce Fulfillment (MCCF) team is seeking a Technical Customer Solution Manager (CSM-T). This role is a high impact, high visibility role, responsible for the success of customers adopting Multichannel Fulfillment (MCF) or Buy With Prime (BwP) products. The CSM-T has a solution mindset and owns all aspects of the customer journey from discovery to understanding customer requirements to launch planning and execution. They are also expected to build relationships by partnering across multiple teams such as sales, account management, product, engineering, operations, and solution architects to successfully launch the customer on MCCF products and features.

The successful candidate will have demonstrable experience in complex customer launches and/or solutions management, experience managing technical and non-technical projects with a proven ability to work across broad functional teams, owning internal as well as customer facing operating procedures, with a continuous lens on process improvement and innovation, and demonstrating strong customer obsessions through driving process improvement and advocating for the customer as part of internal reviews.

Key job responsibilities include managing end to end MCF, BwP, and ASCS launches for customers in enterprise and SMB customer segments, providing a consultative approach to onboard customers, guiding them to the right services/integrations and operational flows, and building holistic and comprehensive workback plans to lead cross-functional teams toward outcomes. The role also involves working cross-functionally to launch merchants on ASCS and MCCF services (e.g., Sales, Product, Tech, Operations) and utilizing subject matter expertise to communicate the value of ASCS products to key customer stakeholders. Additionally, the CSM-T is expected to seek and drive opportunities to innovate/improve products and services for customers, and to help the team.

About the team: Amazon's Supply Chain Services (ASCS) which include Multi Channel Commerce Fulfillment (MCCF) services help people reimagine the way they shop wherever they do! Our vision is to enable every entrepreneur in the world to reach every customer in the world through every channel they can imagine. With ASCS, merchants can take advantage of fully automated supply chain services that get products from manufacturers to customers around the world, using complete end-to-end solutions such as Multi Channel Fulfillment (MCF), Buy With Prime (BwP), Multi Channel Distribution (MCD), Warehousing/Logistics and more, keeping products in stock, providing faster and more reliable shipping, and significantly lowering costs. For over 20 years, Amazon has been empowering small and medium-sized businesses with opportunities to grow. ASCS and MCCF are an exciting next step in our mission to help merchants of all sizes grow their business whether on Amazon or beyond.