Principal Product Manager (Non-tech)Amazon's Quality and Escalations (Q&E) organization is seeking a Principal Product Manager (Non-tech) to directly influence the direction of Service Experience products through the customer experience and service improvement lenses. This role requires a passionate individual who understands the best possible customer services experiences across the Amazon Customer Service (CS) organization. In this role, you will own end-to-end product strategy and execution for programs that directly impact customer experience, business performance, and organizational effectiveness at Amazon scale.

You will define the vision, set priorities, drive cross-functional alignment, and deliver measurable outcomesall while navigating ambiguity and competing priorities across multiple senior stakeholder groups.

You'll stay on top of the broader CS vision, with an eye on identifying opportunities where CS Quality and Service Improvements can positively impact the service experience that CS offers the most. You'll dive deep into current and future customer needs and deliver actionable insights that drive development of continuously improving CS products, customer workflows, and features.

The ideal candidate must be able to influence across multiple company organizations, be an exceptionally strong communicator and analytical thinker, and have a history of delivering results. This person will have solved complicated problems with elegant, simple solutions. The individual must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities. High judgment, ability to influence, analytical talent, and leadership are essential to success in this role.