Enterprise Act Engineer II
Employer: Amazon Web Services, Inc.
Job Location: Minneapolis, Minnesota
Position Responsibilities:

• Design, develop and support global and enterprise companies running cloud-based mission-critical applications, systems, services and features.
• Work directly with engineering teams and leading technologists.
• Utilize transformational technologies to ensure flawless customer experience.
• Manage Enterprise accounts, oversee support cases, and assist customers regarding strategy, project planning, launch, and ongoing operations.
• Complete analysis and present periodic reviews of operational performance to customer.
• Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning.
• Recommend new offerings for company architecture and provide proactive advice through all phases of the implementation life cycle.
• Advocate for customer requirements.
• Participate in customer requested meetings.
• Utilize all key customer resolution tools across all service groups to facilitate rapid resolution of concerns.

Position Requirements:

• Bachelor's degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field and three years of experience in the job offered or as a Support Engineer, Systems Engineer, or related occupation.
• Employer will accept five years of experience in the job offered or a related occupation as equivalent to the Bachelor's degree and three years of experience.
• Must have three years of experience in the following skill(s): 1) designing, developing, implementing, troubleshooting, and managing large-scale, distributed applications; 2) performing system administration in a Linux or Windows environment; and 3) conducting computer networking, scripting, and automation.
• Domestic and/or international travel up to 50% to perform role responsibilities may be required.

Amazon.com is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

40 hours / week, 8:00am-5:00pm, Salary Range $145,018/year to $177,600/year.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.