Program Manager IIThis is a Program Manager II role on the Integrations team within Community Trust Business Operations & Integrations.

You will report to the Director of Business Operations & Integrations, and join a small, high-impact team of program managers responsible for CT's full GTM portfolio. You'll be the primary CT point of contact for a set of product and initiative launches, managing them end-to-end from intake through post-launch across every org at Twitch, from ICs to executives.

You can work in San Francisco, CA; Irvine, CA; Los Angeles, CA; Seattle, WA

You Will:

Own a portfolio of product, policy, and operational launches end-to-end from scoping through delivery and post-launch follow-through, including launches that impact CT's global outsourcing operations.

Pull the latest information from product teams (timelines, scope changes, risks) and push relevant updates to CT stakeholders so the org is never caught off guard.

Manage timelines, identify and mitigate risks proactively, and know when to flag something to your manager for escalation.

Represent CT in cross-functional trade-off discussions through Safety By Design and broader launch planning surfacing operational concerns and helping partners understand CT's perspective on enforcement feasibility, compliance, and customer experience.

Build and improve the systems that help the team scale whether that's process improvements, better tooling, or new communication norms.

Perks

Medical, Dental, Vision & Disability Insurance

401(k)

Maternity & Parental Leave

Flexible PTO

Amazon Employee Discount

About the

team: Community Trust (CT) exists to foster an environment where streamers and their communities thrive, while proactively reducing harm and ensuring support is accessible when needed. Our organization encompasses safety policy & enforcement, fraud prevention, and customer experience. Within CT, the Business Operations & Integrations team is the operational backbone encompassing four functions (Business Operations, Financial & Contract Management, Go-to-Market, and Safety by Design) split across two sub-teams: BizOps and Integrations. The Integrations team which this role sits on is the connective tissue between Community Trust and the rest of Twitch. We own the CT Readiness Program, ensuring every product, monetization, regulatory, or business development launch is operationally ready before it reaches our community (200

• launches per year). We also co-own Safety By Design, the process by which safety risks are identified and mitigated before products ship. We're building a team that can anticipate what's coming and react to what's arrived getting CT into planning conversations earlier, simplifying how Twitch launches safely at scale, and building the systems that allow a small team to have outsized impact.