Senior UX ResearcherWe are seeking a Senior UX Researcher to help shape the future of AI-native business applications at AWS. In this role, you will lead high-impact research across a product area, helping teams understand customer needs, evaluate emerging concepts, and improve live experiences. Your work will reduce ambiguity, de-risk product and design decisions, and increase confidence that we are building solutions customers will adopt, trust, and find valuable.

You will partner closely with Design, Product, Engineering, and Applied Science to ensure customer evidence informs both near-term product decisions and longer-term direction.

You will lead tactical and foundational research in ambiguous spaces, apply strong methodological judgment, and translate complex findings into clear recommendations that influence roadmaps, priorities, and customer outcomes.

This role is a strong fit for a researcher who can independently lead complex programs, shape the research approach for a broader problem space, and raise the quality of decision-making through credible, actionable insight.

About you

You are an experienced researcher with strong customer instinct, sound judgment, and the ability to operate independently in complex problem spaces. You know how to identify the most important questions, define the right research path, and generate insights that meaningfully influence product direction. You are comfortable balancing speed and rigor, navigating ambiguity, and helping teams make confident decisions when the path forward is not yet clear.

You are skilled at leading end-to-end research, connecting multiple signals into a coherent point of view, and helping teams understand the implications of what they learn. You care not just about producing insights, but about shaping better products and stronger outcomes for customers and the business. You are also motivated to elevate the work around you through mentorship, thought partnership, and high standards for research craft.

Key job

responsibilities: Lead end-to-end research programs across a product area, including study design, recruitment, moderation, analysis, synthesis, and communication of findings

Drive a broad range of research, from rapid evaluative studies to foundational interviews, surveys, diary studies, journey research, and mixed-methods programs

Partner with senior cross-functional stakeholders to inform product strategy, evaluate concepts and prototypes, and improve live customer experiences

Define research plans for ambiguous problem spaces and use strong methodological judgment to select the right approach for the decision, product stage, and level of risk

Help teams reduce ambiguity and de-risk investments by identifying unmet customer needs, product gaps, adoption barriers, and trust issues early

Translate research findings into clear recommendations that improve usability, adoption, trust, and overall customer experience quality

Influence roadmaps and prioritization by ensuring customer evidence is visible, credible, and actionable at the right moments

Build deep domain expertise through ongoing study of customer workflows, prototypes, competitive products, and industry trends

Mentor junior researchers and contribute to raising the quality, consistency, and impact of research across the team

Explore thoughtful ways to use AI in the research and product development process where it improves speed, depth, or quality