Employer: Amazon Web Services, Inc.

Job Location: Herndon, Virginia

Position Responsibilities:

• Provide remote technical support to customer strategy and technology approaches by responding to complex technical inquiries related to large and production critical issues to propose advanced solutions to and/or resolve root causes of cloud network and/or system issues.
• Lead collaborations between service development and support engineering teams to drive innovative solutions to challenging customer issues.
• Identify emerging trends and issues and present data trends to drive internal and customer-facing platform improvements.
• Review and deliver reports on metrics impacting customers to help drive improvements and measure support success and service performance to dramatically increase the effectiveness of the group.
• Design and oversee the execution of large and complex migration plans for existing on-premise client environments onto AWS Cloud, leading efforts to drive existing cloud architecture growth through new AWS service subscriptions and overseeing setup maintenance upon migration by providing and overseeing large-scale, complex technical assistance.
• Lead and review complex assessments of customer code written in JSON, Python and JAVA, and oversee code development required to deploy customer applications on AWS Cloud.
• Lead assessments of large-scale and complex customer infrastructure to optimize system cost and performance.
• Train and direct junior team members in navigating and configuring Linux/Windows systems and leading advanced troubleshooting of complex technical issues.
• Lead and oversee difficult network troubleshooting of Amazon services using tools and technologies, including TCP/IP, DNS, DHCP, firewalls, routing, switching, LAN/WAN, traceroute commands, iPerf, dig commands, and/or cURL.

Position Requirements:

• Bachelor's degree or foreign equivalent degree in Computer Science, Computer Engineering, Electronics Engineering, Information Technology, or a related field and six years of progressive post-baccalaureate experience in the job offered or a related occupation.
• Must have one year of experience in the following skill(s): 1) providing Linux or Windows operating system support; 2) deploying and troubleshooting LAN, VPN, Firewalls, DNS and TCP/IP, IPsec and IDS/IPS systems.

Amazon.com is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

40 hours/week, 8:00am-5:00pm, Salary Range $152,048/year to $163,700/year.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.