Senior Manager, Delivery Transformation
AWS Professional Services is transforming customer value delivery. As Senior Manager, Delivery Transformation, you'll pioneer next-generation professional services by reimagining global processes through AI and automation. Within the AWS Professional Services Global Delivery Organization, you'll oversee a high-impact team that scales across sales and delivery, eliminates friction, and creates intelligent workflows that elevate our business. Your innovations will enhance customer experiences while improving operational efficiency globally.

If you're passionate about leveraging AI to solve complex business problems and ready to drive meaningful innovation in one of the world's most customer-obsessed organizations, this role offers an exceptional opportunity for transformative change.

Key job responsibilities:

• Drive strategic vision for AI-enabled transformation across global delivery processes
• Identify and implement process optimization, automation, and AI integration opportunities
• Develop AI-powered tools that augment delivery capabilities with cross-functional teams
• Establish metrics and analyze data to measure transformation effectiveness
• Lead and mentor a high-performing team of delivery transformation experts
• Present transformation roadmaps and results to executive leadership
• Build partnerships across AWS to align transformation with organizational priorities
• Drive continuous improvement through data-driven analysis and feedback loops
• Influence strategic direction of global delivery capabilities and methodologies
• Enhance service quality through streamlined delivery workflows

About the team:
ABOUT AWS: Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

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