Sr. Applied AI Solutions Architect - Public Sector, Amazon Connect
Amazon
Arlington, Virginia
Posted 3 weeks ago
Willingness to travel up to 25-40% for on-site customer engagements
Full Job Description
Applied AI Solutions Architect
The Applied AI Solutions Architecture team within AWS is seeking a hands-on, customer-obsessed Solutions Architect to accelerate customer adoption of Amazon Connect's AI capabilities. As an Applied AI Solutions Architect, you will be embedded with customers to help them prepare their Amazon Connect implementations for production by focusing on three critical pillars of agentic AI:
A critical dimension of this role is Customer Data Readiness: assessing, preparing, and structuring customer data assets so that AI agents can reliably access, retrieve, and act on the right information. You will help customers evaluate their data landscape, identify gaps, establish data pipelines, and ensure their knowledge bases, CRMs, and backend systems are AI-ready before agents go live.
You will work at the intersection of contact center operations and applied AI, helping customers move from proof-of-concept to pre-production for their Amazon Connect + Unlimited AI deployments. This is a deeply technical, hands-on role; you will write code, build integrations, configure agents, and pair-program with customer engineering teams.
Willingness to travel up to 25-40% for on-site customer engagements
The Applied AI Solutions Architecture team within AWS is seeking a hands-on, customer-obsessed Solutions Architect to accelerate customer adoption of Amazon Connect's AI capabilities. As an Applied AI Solutions Architect, you will be embedded with customers to help them prepare their Amazon Connect implementations for production by focusing on three critical pillars of agentic AI:
- Model Selection: Guiding customers through evaluating and selecting the right foundation models (via Amazon Bedrock) for their contact center use cases, balancing latency, accuracy, cost, and compliance requirements.
- Prompt Configuration: Designing, testing, and optimizing AI prompts and system instructions for Amazon Connect AI agents, including self-service agents, answer recommendation agents, and custom orchestrator agents.
- Tool Configuration: Architecting and building the tool integrations (APIs, Lambda functions, data connectors, knowledge bases) that agentic AI systems use to take actions on behalf of customers and agents including configuring MCP (Model Context Protocol) servers for standardized tool discovery and invocation, and enabling A2A (Agent-to-Agent) communication patterns for multi-agent orchestration across enterprise systems.
A critical dimension of this role is Customer Data Readiness: assessing, preparing, and structuring customer data assets so that AI agents can reliably access, retrieve, and act on the right information. You will help customers evaluate their data landscape, identify gaps, establish data pipelines, and ensure their knowledge bases, CRMs, and backend systems are AI-ready before agents go live.
You will work at the intersection of contact center operations and applied AI, helping customers move from proof-of-concept to pre-production for their Amazon Connect + Unlimited AI deployments. This is a deeply technical, hands-on role; you will write code, build integrations, configure agents, and pair-program with customer engineering teams.
Willingness to travel up to 25-40% for on-site customer engagements
How to Apply
Amazon
About
Founded by Jeff Bezos in 1994, Amazon started as an online bookstore and has grown into a global e-commerce and tech powerhouse. Known for its Prime services, Alexa devices, and AWS cloud computing, A...
