Technology Manager for Amazon.com Data Center Operations

We are currently expanding our infrastructure management team and are looking for proven technology managers with experience in people management, strong technical understanding, and the drive and vision to take Amazon.com Data Center Operations to the next level.

The successful candidate will have experience managing people with varying skillsets, devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. The successful candidate will be operationally responsible for several of Amazon.com's Data Centers during the Overnight Shift (9pm - 7am). This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational. Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs. This position requires that the candidate selected be a US citizen and currently possess and maintain an active Top Secret security clearance with SCI eligibility. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph and satisfy other security-related requirements. This position requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.

Key job responsibilities include:

• Prioritizing and assigning trouble tickets to data center technicians and operators
• Routinely reviewing ticket queue for large events and addressing accordingly
• Coordinating change management resources
• Guiding, training, and educating data staff on the best practices related to all service owner issues
• Managing and delivering mid-size projects
• Recommending, documenting, and overseeing policies and procedures to meet industry best practices and to meet required SLAs
• Managing a diverse team of data technicians with varying skills
• Providing weekly reports to the data center manager
• Maintaining the on-call schedule coordinating absence and vacations
• Recruiting and training data technicians to ensure appropriate staffing levels
• Hosting weekly staff meetings
• Writing and delivering performance reviews for staff

About the team:
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.