Principal Sales Operations Lead For Enterprise SegmentAmazon Shipping is building a high-growth business designed to transform how the world thinks about logistics. We're rapidly expanding our shipping and delivery services to brands and merchants across the U.S., and we're looking for sales operations leaders who can help scale complex, enterprise-grade sales motions with precision and rigor.

As a Principal Sales Operations Lead for the Enterprise segment, you will own the operational backbone for our most complex customer engagements.

You will design tools, workflows, and enablement mechanisms that support long sales cycles, multi-stakeholder buying committees, bespoke solutions, and rigorous governanceensuring enterprise deals move efficiently from opportunity to value realization.

About you

You are a strategic, detail-oriented sales operations specialist who excels in complex, high-stakes environments. You understand how enterprise sales and business development actually worknot just in theoryand design operational mechanisms that support real-world deal complexity, customization, and risk management. You balance precision with pragmatism, operating comfortably with senior stakeholders while staying deeply grounded in process, data, and execution. You anticipate where enterprise deals stall, design solutions to remove friction, and bring structure to ambiguity through clear operating models and decision frameworks.

Key job

responsibilities: Own and scale enterprise sales operations, including RFx processes, approval workflows, and enterprise-specific Salesforce tooling.

Design and deliver value realization tools, pricing support mechanisms, and templates that help enterprise customers quantify impact and justify decisions.

Partner with Marketing on enterprise case studies, strategic narratives, and enablement assets aligned to complex customer needs.

Refine enterprise account ownership models, goal-setting frameworks, and reporting to reflect long sales cycles and multi-threaded engagement.

Oversee enterprise voice of customer (VOC) insights and translate learnings into improvements across business development process, tooling, and enablement.

Coordinate strategic customer initiatives across partner teams.