Sr. Content Strategist
As the Sr. Content Strategist, you will work cross-functionally with a talented team of product and voice designers, marketing managers, engineers, and product managers to help shape the overall customer experience through customer-friendly, AI-forward solutions across platforms and touch points. You will develop copy and brand voice strategies based on scalable messaging frameworks that drive clarity for our customers and consistency in tone of voice. Your rock-solid presentation skills and enthusiasm will sell ideas through the lens of strategy and creativity while you use data and insights to drive the best results and continually improve the customer experience.

Key job responsibilities:

• Define, test and iterate copy across a variety of touch points and aspects of the customer experience, including voice interactions
• Anticipate customer needs and write innovative and simplified solutions
• Use UX best practices, brand guidelines, research, and data to establish and evolve scalable copy systems that drive consistency
• Partner closely with the Product and Tech teams on both long-term projects and short-term needs
• Develop prompt training resources and evaluation tools for AI products and features
• Drive the adoption of UX writing tools, frameworks, and guidelines
• Present and lead conversations about projects, issues, solutions, and product strategy to leadership and stakeholders

About the team:
The Brand and Copy Strategy team, embedded within the Design and Creative organization, is focused on how Amazon Music comes to life through bar-raising messaging grounded in strategic thinking ensuring our brand personality and tone of voice is expressed across a wide range of channels and platforms. Joining the team at this time is an opportunity to have a high degree of ownership over how we form relationships with fans, and how we show up and become known in music culture. We collaborate regularly with Brand Design and the Creative Studio as well as cross-channel creatives and business stakeholders with the primary objective of setting the standard for expression of the Amazon Music brand.