Senior Manager, Technical Product ManagementGO-AI is a technology enablement organization that accelerates the development and enhances the performance of AI-based robotic and automation solutions for Amazon Robotics (AR) and key Worldwide Operations programs. We combine human expertise with machine learning to produce high-quality training data, validate model outputs, and continuously improve AI system performance across many annotation programs and a large global workforce.

This Senior Manager, Technical Product Management will lead central operations functions within GO-AI, including quality assurance, labor planning and capacity management, and people development initiatives (upskilling, learning programs, career progression).

You will own the strategy for GO-AI operations capabilities and evolution, translating demand signals into production-ready capacity plans and converting program-specific operational patterns into scalable, repeatable processes.

You will drive operational efficiency initiatives, evaluate and adopt tools to improve workforce planning and utilization, and lead AI-enabled process improvement across the organization.

As GO-AI evolves from a labor-led service to a tech-enabled operation, this role will ensure the operational foundation, including workforce readiness, quality standards, and capacity planning, adapts in step with that transformation.

Key job

responsibilities: Define and execute the strategy for GO-AI's central operations capabilities, ensuring quality, capacity, and people development functions operate as a unified, scalable system

Deliver annual operational efficiency targets through kaizen, process automation, and workforce utilization improvements

Translate variable customer demand into reliable capacity plans that balance cost, quality, and delivery speed

Convert program-specific operational patterns into standardized service offerings that scale across the portfolio

Own the associate lifecycle from onboarding through upskilling, ensuring workforce readiness keeps pace with new program launches and evolving AI model requirements

Lead tool strategy for workforce planning and capacity management, driving adoption of platforms that replace manual processes

Represent operations in cross-functional forums with engineering, science, and product leadership

Lead and develop a geographically distributed team across the United States, India, and Costa Rica, ensuring alignment and operational consistency across time zones