Technical Program Manager
Are you passionate about building innovative technology solutions that connect premium fashion brands to their customers? Join our Marketing Technologies organization as we transform how Shopbop and Zappos deliver personalized customer experiences. We're seeking a Technical Program Manager who excels in communications, collaboration, and problem-solving to help drive cross-team coordination on complex programs. In this role, you'll organize and align technology initiatives across outbound communications, influencer marketing, personalization systems, customer data infrastructure, and search optimization platforms.

This position offers greenfield opportunities to think big and deliver one-of-a-kind solutions that will revolutionize marketing technology. You'll collaborate with multiple teams to consolidate brand-specific systems into shared platforms, strengthen our operational foundation, and implement AI-native technologies that ensure every customer interaction is personalized and reliable.

Key job responsibilities:

• Manage the lifecycle of complex cross-functional programs with considerable impact, ensuring alignment between business stakeholders and technical teams across marketing technology domains.
• Drive crisp execution by developing clear technical requirements, creating high-level designs, and partnering with engineering teams to deliver simplified solutions with measurable success criteria.
• Lead technical discussions and reviews that harmonize discordant views, facilitate constructive dialogue, and build consensus around program vision and priorities.
• Proactively identify and mitigate risks before they become roadblocks, solving ambiguous problems through data-driven analysis and strategic thinking.
• Streamline processes and drive operational excellence procedures that improve concurrent project delivery while maintaining alignment with organizational objectives.

A day in the life:
Your day revolves around extensive cross-team collaboration, where you'll coordinate with stakeholders across marketing, engineering, and product teams. You'll spend time organizing technical discussions, measuring twice before implementation, and aligning expectations across team deliverables to ensure all components work together seamlessly. You'll identify potential bottlenecks before they arise, facilitate resolution of technical challenges, and provide visibility into program health through clear communication channels.

About the team:
We are the Marketing Technologies organization for Shopbop and Zappos, owning the technology that connects these brands to their customers through every message, recommendation, discovery moment, and page they see. Our team builds and operates platforms powering outbound communications, influencer and affiliate marketing, personalization and recommendations, customer data infrastructure, website frameworks, and search/discovery optimization.