Working at Dairy Queen: Reviews, Salaries, and Jobs

Location Experience working in any capacity in the Quick Service Restaurant industry, a plus The base hourly range displayed reflects the targeted hiring range for positions across all US locations related skills, work location, and relevant education or experience You must be authorized to work in the United States without the need for employer sponsorship Salary As a leading franchisor, there are more than 7,000 independently owned and operated restaurants in the U We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded Responds accurately, promptly, and within 24 business hours to all internal customer inquiries, including those from team members, corporate staff, independent franchise operators and territory operators Effectively communicates with customers by phone and written correspondence with accurate, prompt and effective replies Ability to collaborate in a team environment Individual pay is determined by job Job Description Company Description Since 1940, Dairy Queen has been one of the world's best known and loved brands Based in Minneapolis, MN, International Dairy Queen Inc S , Canada and more than 20 countries around the world IDQ is a subsidiary of Berkshire Hathaway Inc (Berkshire) which is led by Warren Buffett, the legendary investor and CEO of Berkshire We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges Job Description Join our team as a Fan Relations Specialist in Bloomington, Minnesota Key Accountabilities Include Participates in weekend rotation One weekend every three weeks business hours Processes inquiries according to expectations set by Fan Relations Responds to and resolves all inquiries for assigned regions, supporting and assisting other members of the Fan Relations Team as appropriate Coaches contact center with processing as appropriate Assists with password reset requests for fan contacts database Makes decisions on appropriate reimbursement (within empowered amount), on a case by case basis Processes incoming and outgoing mail on a weekly basis Submits requests for gift card orders as needed, to support inquiries Assists with social media escalations and processing Create or update procedure documentation and template responses Craft supporting materials for digital promotions, campaigns, and sweepstakes, including key information, processing direction, and template responses Update existing template responses as needed, based on new learnings Craft training materials for new platforms and resources used for responding to inquiries Communicate new materials and updates to contact center team Process privacy requests Report any anomalies to Sr Fan Relations Social and Documentation Specialist related position call center or Quick Service (QSR) industry preferred Able to exercise tact, patience and professionalism at all times in responding to customers, regardless of issue or customer's demeanor ) Strong ability to multi task and prioritize multiple projects and requests simultaneously Well organized with a high attention to detail and accuracy Ability to work quickly in a fast paced environment with frequent interruptions Ability to coordinate with other departments to complete projects on time The US national hourly range for this non exempt position is $23 39 $26 90 Additional Information All your information will be kept confidential according to EEO guidelines being of our employees and their families Work Environment Inclusion & Belonging We are committed to creating a culture of inclusion and belonging for all who touch DQ IDQ is an Equal Opportunity Employer, and we use E Verify to confirm the identity and employment eligibility of all new team members Responsibilities • The Fan Relations Specialist is responsible for effective resolution of escalated customer inquiries by phone and written correspondence • Assist the Manager and Senior Fan Relations Manager to maintain and refine the Fan Relations program and procedures to ensure prompt, effective handling of external complaints and inquiries for International Dairy Queen, Inc • Respond to and manage escalated customer inquiries • Ensures that customers are responded to within 72 • Timely processing of incoming privacy requests to ensure compliance • Most positions located out of our global headquarters in Bloomington, MN will work a hybrid work schedule where you will work 2 collaboration days a week • We strive to maintain an environment where everyone feels welcome Requirements • Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent • Are you passionate about creating unforgettable experiences • This is a hybrid position, requiring one day a week at minimum in office • Business hours at minimum and assists with driving toward the departmental goal of 24 • Qualifications • Education/Experience • High School Diploma or GED equivalent required • Minimum of one year experience in a customer service • Excellent written and verbal communication skills required • Skills • Interpersonal skills to interact, influence and persuade required • Intermediate computer skills (Microsoft Word and Excel) • Intermediate social media skills (blogs, Facebook, Twitter, etc • Strong analytical skills • Excellent data entry skills • Basic accounting/math skills required • Additional in office time may be required to support team/project needs • We believe in and commit to fostering a community where employees bring their authentic selves to work, and where we recruit, engage, and retain employees, franchise owners, and suppliers based on qualifications and merit Benefits • Provides support and coaching to business consultants regarding Fan Relations communications • Benefits • Our benefit package supports the well • Our comprehensive benefit package includes, medical, dental, 401K match, paid time off (including volunteer time as well as parental leave) and so much more • To learn more about our great benefit offerings, Click Here • Positions will be identified as "remote eligible" when consideration will be given to candidates outside of drivable distance to our Bloomington office About , (IDQ), is the parent company of American Dairy Queen Corporation