Dairy Queen
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Dairy Queen Employee Reviews in Lubbock, TX

Employee Insights in Lubbock, TX

Review information last updated November 12, 2025.

Rating Distribution

1 rating

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Summary of Dairy Queen Employee Feedback (AI-Generated)

Limited data available for your filters. Using broader results.
3.4 out of 5
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Across the provided Dairy Queen employee reviews, a consistent and concerning theme emerges: significant dissatisfaction and a need for substantial improvement across multiple operational and cultural aspects.
The reviews, while limited in number and detail, overwhelmingly point to issues with management engagement, particularly regarding General Manager presence and communication.
Several locations highlighted a disconnect between executive priorities and employee well-being, with a noticeable tendency for management to prioritize revenue and advancement over direct team support and development.
Compensation and benefits packages appear to be a recurring concern, though specifics are often lacking due to the limited feedback.
A surprisingly common element is the positive feedback regarding the frontline employees’ service and team dynamics, suggesting a strong foundation for customer satisfaction.
However, this positive aspect is frequently overshadowed by the negative experiences related to management oversight and support.
The lack of detail in many reviews makes it difficult to pinpoint specific problems, but the consistent low ratings across various categories – including compensation, career opportunities, and leadership – strongly suggest systemic issues requiring immediate attention.
Finally, a critical observation is the frequent lack of communication and engagement from upper management, leading to a feeling of being undervalued and unsupported by the company.
Addressing these overarching themes is crucial to improving employee morale and retention rates across Dairy Queen’s locations.

Disclaimer: This review has been generated by AI based on employee feedback. It may not fully represent the company under the current filters. The AI attempts to analyze patterns in reviews but may not capture all nuances of the workplace experience.

Due to limited data for your exact filter criteria, this summary includes broader results.

Highlights

Pros

  • Positive Front-Line Employee Service and Team Dynamics
  • Strong Customer Satisfaction (implied by positive front-line performance)
  • Potential for a Casual and Employee-Focused Work Environment (based on limited feedback)

Cons

  • Lack of Management Engagement and Oversight (particularly from General Managers)
  • Concerns Regarding Compensation and Benefits Packages
  • Negative Perception of Company Culture and Leadership
Mar 10, 2025
3 out of 5
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Assistant Manager

The work was enjoyable, but lacked excitement.

Overall, my experience at Dairy Queen was positive. The employees consistently provided excellent service, and I appreciated their efforts. However, I observed that the General Manager spent a significant amount of time on their mobile device, which impacted their direct engagement with the team and operations.

All employee reviews are sourced from Employers.io users, trusted partners, and publicly available information. Opinions expressed in reviews reflect individual experiences and do not represent official statements from Dairy Queen. Contact us to suggest updates to this page.