Subway
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Subway Employee Reviews

What is it like to work at Subway?

Review information last updated August 27, 2025.

Rating Distribution

257 ratings

Summary of Subway Employee Feedback (AI-Generated)

3.1 out of 5

Across all Subway employee reviews, a recurring theme is the variability of the work experience, heavily influenced by the specific franchise location and the individual franchise owner’s management style.
While some locations, like Anchorage, WA, presented overwhelmingly positive experiences characterized by high satisfaction across all categories – compensation, culture, leadership, and work-life balance – others, such as Anchorage, AK, and Spokane, WA, highlighted significant concerns regarding communication, safety, and compensation.
A consistent negative factor was a lack of clear communication between management and staff, coupled with a perceived undervaluation of employee contributions, particularly in regards to compensation and workload.
The role itself is largely defined by its operational simplicity – primarily focused on sandwich preparation – and often presents as a short-term or temporary employment opportunity, particularly lacking in career progression or collaborative elements.
The reviews consistently underscore the importance of understanding the franchise owner's leadership style, as this is a primary determinant of the overall employee experience.
Finally, a common thread is the limited scope of the role, often described as straightforward and suitable for individuals seeking a basic, task-oriented position, rather than a long-term career path.

Disclaimer: This review has been generated by AI based on employee feedback. It may not fully represent the company under the current filters. The AI attempts to analyze patterns in reviews but may not capture all nuances of the workplace experience.

Highlights

Pros

  • Positive Franchise Owner Leadership (mentioned across multiple locations)
  • Straightforward Operational Tasks (common across several reviews)
  • Short-Term Employment Opportunities (frequently cited)
  • Simple Operational Focus (consistent across reviews)
  • Potential for a Basic Employment Solution (repeatedly mentioned)

Cons

  • Lack of Communication Between Management and Staff (most frequently cited)
  • Concerns Regarding Compensation and Workload (repeatedly highlighted)
  • Limited Career Progression Opportunities (consistently mentioned)
  • Inconsistent Management Styles (a recurring theme)
  • Lack of Collaboration and Teamwork (frequently reported)
Jul 14, 2025
5 out of 5
Shift Leader

As expected

Pros

The role offered a straightforward and manageable workload, with a comfortable work environment.

Cons

Compensation was at the minimum wage level.

Jul 14, 2025
5 out of 5
Manager

That was good, I believe.

Demonstrates strong food preparation skills and consistently maintains a clean and organized workspace.
Compensation/Benefits
5/5
Job Culture
5/5
Management
5/5
Job Work/Life Balance
5/5
Job Security/Advancement
5/5

Pros

No

Cons

Work can become routine.

Jul 13, 2025
5 out of 5
Customer Service Representative (CSR)

I loved the atmosphere

Rating Compensation And Benefits
5/5
Rating Career Opportunities
5/5
Rating Culture And Values
5/5
Rating Diversity And Inclusion
5/5
Rating Senior Leadership
5/5
Rating Work Life Balance
5/5

Pros

Demonstrates a quick learning curve and adaptability within the role.

Cons

Expressed a preference for shifts primarily focused on training or experienced team members, which may not align with all available shift opportunities.

Jul 12, 2025
4 out of 5
Cook/Prep

I have a deep passion for cooking.

“I consistently demonstrate a passion for culinary arts and creating positive dining experiences for others. I collaborate effectively with colleagues and maintain a strong commitment to cleanliness and a willingness to explore and experiment with new recipes and techniques.”
Compensation/Benefits
4/5
Job Culture
4/5
Management
4/5
Job Work/Life Balance
4/5
Job Security/Advancement
4/5
Jul 12, 2025
3 out of 5
Sandwich Artist

Productivity and fun are important elements.

Subway offers a valuable career opportunity, particularly for individuals beginning their professional journey. The role develops essential skills, notably in customer service and interpersonal communication. The flexible scheduling options are a significant benefit of this position.
Jul 11, 2025
1 out of 5
Sandwich Artist

Horrible management

Rating Compensation And Benefits
1/5
Rating Career Opportunities
2/5
Rating Culture And Values
1/5
Rating Diversity And Inclusion
2/5
Rating Senior Leadership
1/5
Rating Work Life Balance
2/5

Pros

Offers a flexible work schedule and generally presents an accessible work environment.

Cons

Experiences with upper management have been challenging, and frequent, unannounced schedule adjustments have been observed. Compensation is below market value, with limited opportunities for salary increases.

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Subway Employee Reviews by Location

Location Rating Reviews
New York, NY
3.4
5
Orlando, FL
2.3
3
Houston, TX
2.7
3
Las Vegas, NV
2.3
3
El Paso, TX
3.3
3
Indianapolis, IN
4
3
San Diego, CA
4
2
Akron, OH
3
2
Walnut, CA
3.5
2
Columbus, OH
2
2
Bangor, ME
1
2
Tampa, FL
4.5
2
Clarksville, TN
4
2
Los Angeles, CA
5
2
Chillicothe, MO
3
2

All employee reviews are sourced from Employers.io users, trusted partners, and publicly available information. Opinions expressed in reviews reflect individual experiences and do not represent official statements from Subway. Contact us to suggest updates to this page.