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Subway Employee Reviews

What is it like to work at Subway?

Review information last updated October 15, 2025.

Rating Distribution

266 ratings

Summary of Subway Employee Feedback (AI-Generated)

3.1 out of 5

Across all Subway employee reviews, a recurring theme is the variability of the work experience, heavily influenced by the specific franchise location and the individual franchise owner’s management style.
While some locations, like Anchorage, WA, presented overwhelmingly positive experiences characterized by high satisfaction across all categories – compensation, culture, leadership, and work-life balance – others, such as Anchorage, AK, and Spokane, WA, highlighted significant concerns regarding communication, safety, and compensation.
A consistent negative factor was a lack of clear communication between management and staff, coupled with a perceived undervaluation of employee contributions, particularly in regards to compensation and workload.
The role itself is largely defined by its operational simplicity – primarily focused on sandwich preparation – and often presents as a short-term or temporary employment opportunity, particularly lacking in career progression or collaborative elements.
The reviews consistently underscore the importance of understanding the franchise owner's leadership style, as this is a primary determinant of the overall employee experience.
Finally, a common thread is the limited scope of the role, often described as straightforward and suitable for individuals seeking a basic, task-oriented position, rather than a long-term career path.

Disclaimer: This review has been generated by AI based on employee feedback. It may not fully represent the company under the current filters. The AI attempts to analyze patterns in reviews but may not capture all nuances of the workplace experience.

Highlights

Pros

  • Positive Franchise Owner Leadership (mentioned across multiple locations)
  • Straightforward Operational Tasks (common across several reviews)
  • Short-Term Employment Opportunities (frequently cited)
  • Simple Operational Focus (consistent across reviews)
  • Potential for a Basic Employment Solution (repeatedly mentioned)

Cons

  • Lack of Communication Between Management and Staff (most frequently cited)
  • Concerns Regarding Compensation and Workload (repeatedly highlighted)
  • Limited Career Progression Opportunities (consistently mentioned)
  • Inconsistent Management Styles (a recurring theme)
  • Lack of Collaboration and Teamwork (frequently reported)
Oct 6, 2025
3 out of 5
Sandwich Artist

The workplace is generally okay, but there’s room for growth.

A significant challenge is consistently covering shifts when colleagues are absent. The role frequently involves managing high customer volumes, particularly during school and sporting events, requiring extensive team involvement.
Compensation/Benefits
2/5
Job Culture
3/5
Management
3/5
Job Work/Life Balance
1/5
Job Security/Advancement
3/5

Pros

Opportunities for increased earnings through additional shifts.

Cons

While a paid lunch is provided, limited time is typically available for breaks.

Oct 5, 2025
5 out of 5
FOH staff

This employee had a truly exceptional job experience.

The team environment is exceptionally positive and supportive, contributing to a highly enjoyable work experience. Coworkers consistently fostered a collaborative atmosphere, making shifts feel productive and time pass quickly. I appreciate the provided meals and gained valuable skills during my time here.
Oct 4, 2025
4 out of 5
Sandwich Artist/Cashier

Pay is low considering the good job duties.

The employee values the flexibility offered in terms of work hours and appreciates the positive working relationships with colleagues. However, compensation is a concern, as the current rate is significantly below the market average of $10-$12 per hour.
Jul 14, 2025
5 out of 5
Shift Leader

As expected

Pros

The role offered a straightforward and manageable workload, with a comfortable work environment.

Cons

Compensation was at the minimum wage level.

Jul 14, 2025
5 out of 5
Manager

That was good, I believe.

Demonstrates strong food preparation skills and consistently maintains a clean and organized workspace.
Compensation/Benefits
5/5
Job Culture
5/5
Management
5/5
Job Work/Life Balance
5/5
Job Security/Advancement
5/5

Pros

No

Cons

Work can become routine.

Jul 13, 2025
5 out of 5
Customer Service Representative (CSR)

I loved the atmosphere

Rating Compensation And Benefits
5/5
Rating Career Opportunities
5/5
Rating Culture And Values
5/5
Rating Diversity And Inclusion
5/5
Rating Senior Leadership
5/5
Rating Work Life Balance
5/5

Pros

Demonstrates a quick learning curve and adaptability within the role.

Cons

Expressed a preference for shifts primarily focused on training or experienced team members, which may not align with all available shift opportunities.

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Subway Employee Reviews by Location

Location Rating Reviews
New York, NY
3.4
5
Houston, TX
2.7
3
Los Angeles, CA
4.3
3
Portland, OR
2
3
Orlando, FL
2.3
3
Indianapolis, IN
4
3
Toledo, OH
3
3
Las Vegas, NV
2.3
3
El Paso, TX
3.3
3
Columbus, OH
2
2
Akron, OH
3
2
Maumee, OH
3.5
2
Sacramento, CA
2.5
2
Lexington, MO
1
2
Chillicothe, MO
3
2

All employee reviews are sourced from Employers.io users, trusted partners, and publicly available information. Opinions expressed in reviews reflect individual experiences and do not represent official statements from Subway. Contact us to suggest updates to this page.