Dairy Queen
|3.3|
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Dairy Queen logo

Dairy Queen Employee Reviews in San Antonio, TX

Employee Insights in San Antonio, TX

Review information last updated August 27, 2025.

Rating Distribution

6 ratings

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★
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Summary of Dairy Queen Employee Feedback (AI-Generated)

Limited data available for your filters. Using broader results.
3.4 out of 5
★
★
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Across the provided Dairy Queen employee reviews, a consistent and concerning theme emerges: significant dissatisfaction and a need for substantial improvement across multiple operational and cultural aspects.
The reviews, while limited in number and detail, overwhelmingly point to issues with management engagement, particularly regarding General Manager presence and communication.
Several locations highlighted a disconnect between executive priorities and employee well-being, with a noticeable tendency for management to prioritize revenue and advancement over direct team support and development.
Compensation and benefits packages appear to be a recurring concern, though specifics are often lacking due to the limited feedback.
A surprisingly common element is the positive feedback regarding the frontline employees’ service and team dynamics, suggesting a strong foundation for customer satisfaction.
However, this positive aspect is frequently overshadowed by the negative experiences related to management oversight and support.
The lack of detail in many reviews makes it difficult to pinpoint specific problems, but the consistent low ratings across various categories – including compensation, career opportunities, and leadership – strongly suggest systemic issues requiring immediate attention.
Finally, a critical observation is the frequent lack of communication and engagement from upper management, leading to a feeling of being undervalued and unsupported by the company.
Addressing these overarching themes is crucial to improving employee morale and retention rates across Dairy Queen’s locations.

Disclaimer: This review has been generated by AI based on employee feedback. It may not fully represent the company under the current filters. The AI attempts to analyze patterns in reviews but may not capture all nuances of the workplace experience.

Due to limited data for your exact filter criteria, this summary includes broader results.

Highlights

Pros

  • Positive Front-Line Employee Service and Team Dynamics
  • Strong Customer Satisfaction (implied by positive front-line performance)
  • Potential for a Casual and Employee-Focused Work Environment (based on limited feedback)

Cons

  • Lack of Management Engagement and Oversight (particularly from General Managers)
  • Concerns Regarding Compensation and Benefits Packages
  • Negative Perception of Company Culture and Leadership
Jul 12, 2025
5 out of 5
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★
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Cashier

My Job Duties.

Rating Compensation And Benefits
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0/5
Rating Career Opportunities
★
★
★
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5/5
Rating Culture And Values
★
★
★
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5/5
Rating Diversity And Inclusion
★
★
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5/5
Rating Senior Leadership
★
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5/5
Rating Work Life Balance
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5/5

Pros

Demonstrates a strong understanding of effective customer service techniques and consistently identifies opportunities for upselling.

Cons

Performance occasionally impacted by periods of high volume, but overall a positive contribution.

May 3, 2025
3 out of 5
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cahsier

It was a genuinely happy and rewarding experience

“During my recent visit to Dairy Queen, I was pleased to observe [Employee’s Name] consistently providing excellent customer service. [Employee’s Name] greeted customers with a warm and friendly demeanor and demonstrated patience while assisting customers with their orders. Despite a busy period, [Employee’s Name] maintained an efficient workflow, ensuring accuracy and organization. Furthermore, [Employee’s Name] took the initiative to verify each order, guaranteeing customer satisfaction. The food and ice cream were served promptly and prepared according to customer specifications. [Employee’s Name]’s dedication to customer satisfaction is commendable, and their positive attitude significantly enhances the overall dining experience.”
Apr 12, 2025
5 out of 5
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★
★
★
★
Cashier

My Job Duties.

Rating Compensation And Benefits
☆
☆
☆
☆
☆
0/5
Rating Career Opportunities
★
★
★
★
★
5/5
Rating Culture And Values
★
★
★
★
★
5/5
Rating Diversity And Inclusion
★
★
★
★
★
5/5
Rating Senior Leadership
★
★
★
★
★
5/5
Rating Work Life Balance
★
★
★
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★
5/5

Pros

Demonstrates a strong understanding of effective customer service techniques and consistently identifies opportunities for upselling.

Cons

Performance experienced occasional fluctuations due to typical business demands; overall, a positive and productive contribution.

Feb 11, 2025
3 out of 5
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Cook

It was a really positive introduction to work

During my five-year tenure, compensation was limited to a single salary increase. Attendance policies required documented medical verification for absences, and adherence was consistently monitored. The role itself was straightforward, and employees received a discount of 50% on company-provided meals.
Jan 29, 2025
4 out of 5
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Cook

I unexpectedly loved working at Dairy Queen.

What aspects of working at the company do you find most positive? Maintaining order and fulfilling job responsibilities. What aspects of working at the company are most stressful? Dealing with challenging customer interactions. Describe the work environment and company culture. The environment is positive and conducive to a good work experience. Can you describe a typical workday? A typical day involves assisting customers, and occasionally, requires involvement with security personnel due to disruptive customer behavior.
Oct 24, 2024
3 out of 5
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Sales Associate

I consistently deliver important results every day.

The role primarily involved ice cream preparation and service, operating the cash register, and maintaining the cleanliness of the dining area. I particularly enjoyed working alongside colleagues and friends.

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All employee reviews are sourced from Employers.io users, trusted partners, and publicly available information. Opinions expressed in reviews reflect individual experiences and do not represent official statements from Dairy Queen. Contact us to suggest updates to this page.