Customer Service Representative
DHL
Qualifications
Education
High School Diploma or Equivalent
Responsibilities
Primary Duties
- Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
- Maintain customer records and update account information.
- Maintain financial accounts by processing customer adjustments.
- Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
- Perform other duties as assigned.
Experience Requirements
Required
0-12 months of system, data entry or reporting experience; 0-12 months of warehouse experience, preferred
Full Job Description
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities
- Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
- Maintain customer records and update account information.
- Maintain financial accounts by processing customer adjustments.
- Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
- Perform other duties as assigned.
- High School Diploma or Equivalent
- 0-12 months of system, data entry or reporting experience
- 0-12 months of warehouse experience, preferred
Our organization is an equal opportunity employer.
How to Apply
DHL
About
Established in 1969, DHL is a global leader in logistics and express delivery services. Careers include warehouse staff, delivery drivers, and corporate roles. Fun fact: DHL pioneered international ex...
DHL pays $15 for Customer Service Rep in La Porte, Texas, with most salaries ranging from $14 to $17. Pay can vary based on role, experience, and local cost of living.
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