Customer Service Operations Specialist (Air Export)

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers' shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.

As an Air Export Specialist, you will be responsible for the movement of our customer's air export shipments. You will be the main point of contact for coordination between customer's shipment exports and shipping carriers.

Key Responsibilities:

• Completes coordination between all applicable parties for all air export shipments for our customers; ensures timely bookings with airline on customer behalf.
• Prepares export documentation in accordance to country requirements as well as the preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, Airway Bill and any other documents required by the customer.
• Compliant filing of AES (automated electronic system) export customs.
• Responsible for timely completion of export documents and coordinate with both customer and/or warehouse for timely delivery of cargo.
• Communicates regularly with customer in regards to customer's shipment status as well as continuous communication with overseas to meet delivery commitments; follow-up with airline to monitor and track departure and arrival information and updates.
• Ensures invoicing of rendered services is completed accurately and in a timeframe consistent with company policy.
• Ensure customer profiles are accurate and updated.
• Meet all KPI's assigned and audited by the Control Tower.

Skills / Requirements:

• 1+ year experience in the transportation, logistics, or freight forwarding industry and air export experience required.
• Must be 18 years of age or older.
• Exceptional customer service skills.
• Detail oriented and strong follow-up skills.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Cargo Wise systems knowledge is a plus.

Pay Range: $21.32 - $28.43/hr. (Based on Experience)

Benefits (All Non-Union Employees):

• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?
At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success. Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us.

Equal Opportunity Employer
DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization
Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.